Customer Success Associate

5 months, 1 week ago
Full-time
Entry Level
Customer and Technical Support
Promenade

Promenade

Promenade, formerly known as BloomNation, is a company that provides ecommerce websites, online ordering, and business management solutions tailored for small businesses. With a focus on specific problem areas within different business sectors, Promena...

Internet Software & Services
51-250

Description

  • Handle a high volume of customer support requests via email, phone, and social media.
  • Serve as the first point of contact for Promenade customers and partners.
  • Triages incoming support issues, diagnose problems, and escalate bugs to the engineering team.
  • Advocate for users and resolve issues in a timely and efficient manner.
  • Identify trends and inefficiencies to improve the support process and user experience.
  • Help customers and partners use Promenade products effectively.
  • Build and maintain strong B2B partnerships with floral partners.
  • Provide outstanding service while working efficiently under pressure.

Requirements

  • Entry-level candidate with a passion for customer success and problem solving.
  • Experience in customer service or customer support, with retail or service industry experience a plus.
  • Experience supporting customers via phone, email, and/or chat.
  • Strong written and verbal communication skills.
  • Tech-savvy and able to quickly learn tools such as Zendesk, Salesforce, and Confluence.
  • Outgoing, detail-oriented, friendly, optimistic, and caring demeanor.
  • Ability to work well under pressure and meet tight deadlines.
  • Passion for serving small businesses and working at a growing startup.

Benefits

  • Equity/stock options in a profitable and rapidly growing company.
  • Medical, dental, and vision coverage.
  • Transportation coverage, including parking, rideshare, or metro credit.
  • Fully stocked snack bar and weekly catered lunches.
  • Company-provided gear and swag, including a MacBook Pro.
  • Opportunity to shape your career and make an immediate impact.
  • Fast-paced, fun, remote-friendly work environment.

Interested in this position?

Apply directly on the company website

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