Customer Service Team Lead

1 month, 2 weeks ago
Full-time
Lead
Customer and Technical Support
Promenade

Promenade

Promenade, formerly known as BloomNation, is a company that provides ecommerce websites, online ordering, and business management solutions tailored for small businesses. With a focus on specific problem areas within different business sectors, Promena...

Internet Software & Services
51-250

Description

  • Lead and motivate a team of 8 offshore customer support representatives to deliver exceptional service.
  • Directly handle complex customer inquiries, troubleshoot issues, and provide timely solutions.
  • Monitor team performance, set goals, and provide regular feedback and coaching.
  • Identify opportunities to streamline processes and improve team efficiency.
  • Work closely with other departments to ensure seamless communication and collaboration.
  • Analyze customer issues and implement effective solutions to resolve problems quickly and efficiently.
  • Help customers and partners use Promenade products to support local businesses.
  • Serve as a product evangelist for Promenade's customer and partner experience.

Requirements

  • Customer service or customer support experience, including phone, email, and/or chat.
  • Retail or service industry experience is a big plus.
  • Tech savvy and able to quickly pick up support tools such as Zendesk, Salesforce, and Confluence.
  • Excellent written and verbal communication skills.
  • Friendly, optimistic, and caring demeanor.
  • Able to work well under pressure and with tight deadlines.
  • Outgoing, detail-oriented, and efficient in a fast-paced environment.
  • Passion for serving small businesses and being part of a growing startup.
  • Natural people person and relationship builder.

Benefits

  • Equity/stock options in a profitable and rapidly growing company.
  • Great Medical/Dental/Vision coverage.
  • Transportation coverage in the form of parking, rideshare, or metro credit.
  • Fully stocked snack bar and weekly catered lunches.
  • Company-provided gear and swag, including a MacBook Pro.
  • Ability to mold your career and make an immediate impact.
  • $22 - $25 an hour with a $10k annual bonus paid quarterly.

Interested in this position?

Apply directly on the company website

Apply Now

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