Customer Service Representitive

5 months, 1 week ago
Full-time
Junior
Customer and Technical Support
Promenade

Promenade

Promenade, formerly known as BloomNation, is a company that provides ecommerce websites, online ordering, and business management solutions tailored for small businesses. With a focus on specific problem areas within different business sectors, Promena...

Internet Software & Services
51-250

Description

  • Provide Tier 1 customer support to customers and floral partners via phone and email.
  • Listen to customer inquiries, diagnose issues, and deliver effective solutions.
  • Escalate complex technical issues to the engineering team when needed.
  • Advocate for users by resolving concerns and ensuring a positive customer experience.
  • Identify trends in customer issues and suggest process improvements.
  • Help customers and partners get the most value from BloomNation's platform.
  • Maintain accurate and efficient communication with customers and internal teams.

Requirements

  • Customer service experience in a customer-facing role is highly valued.
  • Retail or service industry experience is a big plus.
  • Exceptional written and verbal communication skills.
  • Comfortable learning and using support tools; Salesforce or similar experience is a plus.
  • Spanish speaking is a plus.
  • Able to work efficiently and maintain a positive attitude in a fast-paced environment.
  • Friendly, optimistic, and caring with strong relationship-building ability.
  • Passion for supporting small businesses and local florists.

Benefits

  • Remote full-time work arrangement.
  • Hourly pay of $16 - $20 an hour.
  • Opportunity to work for a mission-driven company supporting local businesses.
  • Exposure to a fast-growing startup environment with room to help shape change.
  • Company backed by notable investors.
  • A collaborative culture with little hierarchy or bureaucracy.

Interested in this position?

Apply directly on the company website

Apply Now

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