Client Delivery Lead

1 month ago
Full-time
Mid Level
Artificial Intelligence and Machine Learning
Prolific

Prolific

Prolific is a platform that enables researchers to quickly find trustworthy research participants. With a pool of over 120,000 active and verified participants, Prolific ensures high-quality responses through continuous monitoring and engagement. The p...

Professional Services
51-250
Founded 1997
$0M raised

Description

  • Define and execute the overall strategy for client projects to align with client objectives and Prolific’s standards.
  • Act as the primary point of contact (POC) for clients and provide clear, consistent communication throughout the project lifecycle.
  • Gather and translate client needs into tailored project plans and partner with internal teams to deliver solutions that meet project goals.
  • Plan, scope, and coordinate internal resources (Sales, Operations, Product, Engineering) to ensure smooth execution and timely delivery.
  • Partner with sales, operations, and product teams to ensure projects meet both client and organizational goals.
  • Track and report on project delivery metrics, including timelines, budgets, and profitability, to meet financial and operational targets.
  • Establish and maintain project dashboards and performance trackers to provide real-time visibility into status, risks, and opportunities.
  • Generate actionable insights from project data and provide recommendations to clients to improve AI training models and workflows.
  • Continuously evaluate and improve delivery processes to increase efficiency, scalability, and client satisfaction.
  • Design and deliver internal and external training on best practices, project execution standards, and Prolific platform capabilities.

Requirements

  • 3–6 years’ experience managing complex, multi-stakeholder projects or client delivery roles, ideally in Human-in-the-loop (HITL) or AI training.
  • Solid understanding of AI technologies and ML training workflows, including data collection, annotation, and validation processes.
  • Proven ability to build and maintain positive client relationships and deliver client-facing communications that exceed expectations.
  • Demonstrated ability to develop and execute strategies aligned with client goals and company objectives.
  • Proficiency in tracking and analyzing project delivery metrics, KPIs, timelines, budgets, and profitability.
  • Proven ability to lead cross-functional teams, align diverse stakeholders, and foster collaboration.
  • Strong problem-solving, organizational, and multitasking abilities to manage multiple tasks while ensuring accuracy and quality.
  • Excellent written and verbal communication skills for both technical and non-technical audiences.
  • Comfortable working in a fast-changing environment and adapting priorities as needed.
  • Familiarity with project management and collaboration tools (e.g., Notion, Slack, Asana).

Benefits

  • Competitive base salary with equity and benefits.
  • Opportunity to earn a cash variable element such as a bonus or commission for eligible roles.
  • Remote working (flexible/remote-first work environment).
  • Pay transparency with base salary range for San Francisco/New York listed at $120,000–$150,000 per annum.
  • Access to Prolific’s human data platform and opportunities to work on impactful AI research and training projects.
  • Links to detailed benefits and external handbook for more information.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Manager, Risk Operations Technical Programs

Stripe 5K-10K Diversified Financial Services

Lead a team of program managers at Stripe on the Risk Operations Technology Enablement team to define and execute the technical infrastructure and tooling strategy that scales Risk operations, prevents abuse, and improves the user experience.

Machine Learning
1 month ago

Operations Lead (Digital Systems) - Remote (Contractor)

ShaeGroup Internet Software & Services

Operations Lead (Digital Systems) at Shae Group — remote contractor role to run the company operating cadence and build interoperable RevOps and service operations that ensure secure, measurable, and scalable delivery across brands.

1 month ago

Manager, Project Management Office (PMO Manager)

Rubrik 1K-5K IT Services

PMO Manager at Rubrik responsible for building and running the company's PMO to translate executive strategy into aligned, on-time, value-driven project delivery across the organization.

Agile Asana Cybersecurity JIRA Monday.com
1 month ago

Brand Management Lead

Pleo 251-1K Capital Markets

Pleo is hiring a Brand Management Lead to own and deliver a company-wide brand refresh and to establish scalable operational ways of working for the brand and production teams to ensure the new brand consistently rolls out across channels, products and regions.

Content Marketing
1 month ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers