Student Success Coach

8 hours, 16 minutes ago
Full-time
Junior
Customer and Technical Support
Project Kitty Hawk

Project Kitty Hawk

Project Kitty Hawk focuses on empowering adult learners by partnering with institutions to deliver high-quality online education, facilitating the journey from enrollment to graduation to enhance educational attainment in North Carolina.

Education Services
Founded 2022

Description

  • Provide personalized academic advising, including course selection, degree planning, and explanation of degree requirements.
  • Use coaching strategies to build student self-awareness, encourage action, and support academic and personal development.
  • Help students define educational and career goals, create success plans, and monitor progress.
  • Provide resources and guidance related to study skills, time management, organization, libraries, tutoring, and wellness.
  • Address adult learner challenges such as work-life balance, time constraints, and financial concerns through tailored support and referrals.
  • Encourage students to explore career pathways and employment resources.
  • Identify at-risk students, develop intervention plans, and conduct outreach to improve engagement and retention.
  • Analyze student data to inform support strategies and improve student success.
  • Participate meaningfully in internal and partner institution meetings and follow through on organizational priorities.
  • Protect confidential student and institutional information, follow security policies, report issues, and maintain accurate data.

Requirements

  • Bachelor’s degree in education, counseling, psychology, or a related field.
  • Master’s degree in a related field preferred.
  • At least 2 years of academic advising or student support experience with adult students in an online higher education setting.
  • Demonstrated experience coaching individuals in an educational or support context.
  • Academic or Success Coaching certification preferred.
  • Knowledge of adult learner needs and challenges in higher education.
  • Experience with CRM, LMS, SIS, and other online higher education technologies.
  • Strong interpersonal skills and ability to build rapport with adult students.
  • Excellent communication, organization, and time-management skills.
  • Knowledge of academic policies, procedures, and FERPA; ability to exercise discretion and maintain confidentiality.
  • Ability to adapt with agility and resilience in a dynamic, fast-moving environment.

Benefits

  • Full medical, dental, and vision coverage.
  • 401(k) plan with employer match.
  • Generous paid time-off policy, including paid volunteer time.
  • Competitive salary with potential performance bonus.
  • Remote work flexibility.
  • Equal opportunity employer with reasonable accommodations available.

Interested in this position?

Apply directly on the company website

Apply Now

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