Brand Communications Strategist - Omnichannel (Remote)

21 hours, 44 minutes ago
Full-time
Senior
Marketing and Growth
Prime System Solutions

Prime System Solutions

Prime System Solutions delivers tailored IT Solutions and Support to help businesses grow, streamline operations, and scale with confidence across industries.

Internet Software & Services

Description

  • Serve as a steward of the brand voice across all customer lifecycle communications.
  • Audit, standardize, and improve customer-facing communications across departments.
  • Maintain documentation and guidelines to ensure consistency across distributed teams.
  • Design structured communication journeys for onboarding, billing, education, engagement, and retention.
  • Develop messaging frameworks that scale across web, email, support content, product communications, and campaigns.
  • Identify friction points in the customer experience and improve clarity through messaging.
  • Partner with Marketing, Growth, CX, Product, and Operations to align messaging with business priorities.
  • Translate complex product, operational, and regulatory information into accessible customer language.
  • Organize workflows and manage deadlines to maintain stakeholder alignment.
  • Use performance data, customer insights, and feedback to continuously refine messaging.

Requirements

  • 4–7+ years of experience in brand communications, lifecycle marketing, or messaging strategy.
  • Strong understanding of brand voice development and messaging systems.
  • Experience building structured communication frameworks, not just campaigns.
  • Proven ability to turn strategy into scalable, repeatable processes.
  • Experience maintaining brand consistency across cross-functional, distributed teams.
  • Highly proactive and execution-oriented, with the ability to manage multiple priorities in a fast-paced environment.
  • Internet download speed of 30–50 Mbps.
  • Internet upload speed of 20–30 Mbps with stable low-latency connection below 30 ms preferred.
  • Wired (LAN) connection strongly recommended, with backup internet such as a mobile hotspot or secondary provider.
  • PC/laptop with Intel i5/i7 10th gen+ or AMD Ryzen 5/7 processor, 16GB RAM strongly recommended, 512GB SSD, and 1080p Full HD webcam.

Benefits

  • 100% remote work from anywhere.
  • Paid leave upon regularization.
  • HMO benefits with comprehensive healthcare coverage upon regularization.
  • Government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.
  • Full-time employment position, not an independent contractor arrangement.
  • Background check completed before the job offer stage.

Interested in this position?

Apply directly on the company website

Apply Now

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