Product Specialist - India (Remote)

7 hours, 29 minutes ago
Full-time
Entry Level
Customer and Technical Support
PriceLabs

PriceLabs

PriceLabs offers a dynamic pricing platform and revenue management solution designed to optimize rental income for vacation rental owners, property managers, and hotels by utilizing predictive analytics and machine learning to determine the best pricin...

Internet Software & Services
51-250
Founded 2014

Description

  • Own customer issues from initial report through resolution.
  • Conduct product walkthroughs and answer customer questions.
  • Research, diagnose, and troubleshoot customer issues.
  • Provide prompt and accurate feedback to customers.
  • Record and close all support issues appropriately.
  • Support customers through email, phone, and live video calls.
  • Identify opportunities to exceed customer expectations.

Requirements

  • Maximum of two years of experience in a relevant role or field.
  • Empathy, patience, curiosity, and a problem-solving mindset.
  • Math score of 85% or higher in 10th grade.
  • Previous startup or customer support experience.
  • Strong analytical background and comfort working with numbers.
  • Strong verbal, written, presentation, and interpersonal communication skills.
  • Experience with databases, including SQL queries, Microsoft Excel, and PowerPoint.
  • Experience with Zoho Desk or other support/service software.
  • Availability for rotating morning, afternoon, and evening shifts, five days per week.

Benefits

  • Remote-first organization with work from home as the norm.
  • Opportunity to work with a global team across 19+ countries.
  • Career mobility into Sales and Success, Marketing, Business Operations, and other non-technical departments.
  • Work on an industry-leading product serving customers worldwide.
  • Equal opportunity workplace with a commitment to inclusive employment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Work From Home - Member Care Specialist

Remote financial-services sales role focused on speaking with warm leads to help families protect their income and future, with training and a potential path into leadership.

6 hours, 29 minutes ago

Virtual Policyholder Support Representative

Remote financial-services representative role focused on speaking with warm leads to help families protect their income and future, with structured workdays, training, and coaching during ramp-up.

6 hours, 29 minutes ago

Remote Policyholder Services Representative

Remote financial-services sales role focused on speaking with warm leads to help families protect their income and future, with structured onboarding and a potential path into leadership.

6 hours, 44 minutes ago

Patient Coordinator

Natera 1K-5K Pharmaceuticals

The Organ Health Patient Coordinator at Natera supports patients through organ health genetic testing by coordinating care, resolving issues, and building relationships that encourage timely and ongoing testing.

HIPAA
6 hours, 59 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers