Manager, Outreach and Engagement

1 month, 1 week ago
Full-time
Lead
Sales and Business Development
Pomelo Care

Pomelo Care

Pomelo Care is a virtual maternity care program that supplements traditional pregnancy care with unlimited, customized support. They offer services like consulting with a dietitian for prenatal vitamins, speaking to a therapist for labor anxiety, and j...

Health Care Providers & Services
11-50
$41M raised

Description

  • Lead, manage, coach, and train outreach specialists to achieve enrollment KPIs.
  • Facilitate onboarding and training for new outreach specialists.
  • Analyze outreach metrics to identify trends and improve enrollments and customer acquisition cost (CAC).
  • Audit call recordings and interactions to monitor quality, protocol adherence, and performance.
  • Maintain accurate documentation of interactions, outcomes, and follow-up actions in compliance with privacy requirements.
  • Identify and implement improvements to inbound and outbound calling processes.
  • Conduct regular evaluations of specialist calls and documentation.
  • Create and maintain team schedules to ensure adequate coverage.
  • Ensure outreach activities comply with government regulations and guidelines.
  • Foster a supportive team environment that promotes professional growth.

Requirements

  • Bachelor’s degree in healthcare management, public health, or a related field.
  • Experience in healthcare management, outbound calling, and proactive outreach.
  • Strong knowledge of Medicaid policies, procedures, and value-based care.
  • Experience managing and motivating teams.
  • Strong communication and interpersonal skills with diverse patient populations.
  • Proficiency in data analysis and reporting to drive performance improvements.
  • Excellent organizational, documentation, and attention-to-detail skills.
  • Familiarity with healthcare software systems and CRM tools.
  • Ability to work some evenings; standard schedule is Monday–Friday, 8:30 a.m.–5:00 p.m. CST.
  • Experience in a fast-paced startup environment; Spanish fluency is a plus.

Benefits

  • $90,000–$115,000 salary range with monthly bonus eligibility.
  • Equity grant participation.
  • Health, dental, and vision coverage for employees and families.
  • High-deductible health plans with HSA options and FSA access.
  • 401(k) program.
  • Competitive vacation policy.
  • 16 weeks of paid parental leave.
  • Fully remote work flexibility within the United States.

Interested in this position?

Apply directly on the company website

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