Podium

Podium offers a comprehensive platform for local businesses to enhance customer experiences, manage reviews, and streamline interactions with growth, communication, and payment tools. Simplifying business interactions for businesses and consumers alike.

Internet Software & Services

Information Technology

1K-5K (1300)

Founded 2013

$419M raised

9 open positions

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Staff AI Engineer - USA

1 hour ago

United States

Full-time

Lead

AI Engineer

Software Development

Elixir Go LLM Microservices Python

Apply Now

Podium

Internet Software & Services

1K-5K

Founded 2013

$419M raised

View All Jobs 9

Description

Build and scale the AI Agent platform for high-volume, real-time conversational workflows with low latency and high accuracy.
Design and implement APIs, services, and infrastructure for multi-turn, cross-channel customer interactions.
Own the full lifecycle of the platform, including architecture, implementation, deployment, and ongoing reliability.
Prototype quickly, iterate using live interaction data, and improve system performance and user experience.
Implement observability, monitoring, and operational best practices to ensure production reliability.
Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that support business outcomes.

Requirements

10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir.
1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
Proven success designing and maintaining distributed or high-throughput systems.
Strong problem-solving ability and comfort navigating ambiguity in large-scale systems.
Excellent communication skills and the ability to work effectively across teams.
Willingness to work across the entire stack, from infrastructure to APIs to user-facing components.
Ability to thrive in a fast-paced environment with shifting priorities.
2+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows (preferred).
Practical experience designing and implementing LLM evaluations for accuracy, safety, reliability, and cost monitoring.
Strong understanding of prompt design, context engineering, and guardrail strategies.
Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns.
Hands-on experience with fine-tuning and data curation to improve model performance.

Benefits

Open and transparent culture.
Life insurance plus long- and short-term disability coverage.
Paid maternity and paternity leave.
Fertility benefits.
Generous vacation time, plus three 4-day summer holiday weekends.
Excellent medical, dental, and vision benefits.
401(k) plan with company matching.
Bi-annual swag drops with Podium gear and apparel.

Interested in this position?

Apply directly on the company website

Apply Now

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