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Staff AI Engineer - USA

3 months, 4 weeks ago
United States
Full-time
Lead
AI Engineer
Software Development
Elixir Go LLM Microservices Python
Apply Now
Podium

Podium

Podium offers a comprehensive platform for local businesses to enhance customer experiences, manage reviews, and streamline interactions with growth, communication, and payment tools. Simplifying business interactions for businesses and consumers alike.

Internet Software & Services
1K-5K
Founded 2013
$419M raised
View All Jobs 7

Description

  • Build and scale the AI Agent platform for high-volume, real-time conversational workflows with low latency and high accuracy.
  • Design and implement APIs, services, and infrastructure for multi-turn, cross-channel customer interactions.
  • Own the full lifecycle of the platform, including architecture, implementation, deployment, and ongoing reliability.
  • Prototype quickly, iterate using live interaction data, and improve system performance and user experience.
  • Implement observability, monitoring, and operational best practices to ensure production reliability.
  • Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that support business outcomes.

Requirements

  • 10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir.
  • 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
  • Proven success designing and maintaining distributed or high-throughput systems.
  • Strong problem-solving ability and comfort navigating ambiguity in large-scale systems.
  • Excellent communication skills and the ability to work effectively across teams.
  • Willingness to work across the entire stack, from infrastructure to APIs to user-facing components.
  • Ability to thrive in a fast-paced environment with shifting priorities.
  • 2+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows (preferred).
  • Practical experience designing and implementing LLM evaluations for accuracy, safety, reliability, and cost monitoring.
  • Strong understanding of prompt design, context engineering, and guardrail strategies.
  • Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns.
  • Hands-on experience with fine-tuning and data curation to improve model performance.

Benefits

  • Open and transparent culture.
  • Life insurance plus long- and short-term disability coverage.
  • Paid maternity and paternity leave.
  • Fertility benefits.
  • Generous vacation time, plus three 4-day summer holiday weekends.
  • Excellent medical, dental, and vision benefits.
  • 401(k) plan with company matching.
  • Bi-annual swag drops with Podium gear and apparel.

Interested in this position?

Apply directly on the company website

Apply Now

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