Care Coordinator

3 weeks ago
Full-time
Junior
Customer and Technical Support
Plume

Plume

Plume provides virtual gender-affirming healthcare services specifically designed for the transgender and gender nonconforming community, offering accessible and supportive care through a mobile platform.

Family Services
51-250
Founded 2019
$38M raised

Description

  • Answer questions from current and prospective patients.
  • Triage patient inquiries to the appropriate medical staff across multiple platforms.
  • Ensure accurate data flow across platforms.
  • Troubleshoot patient technical issues within the internal dashboard system.
  • Support members with labs, pharmacy, and other resource needs.
  • Assist members experiencing mental health vulnerability through safety planning and intervention.

Requirements

  • A strong understanding and appreciation for the trans experience and a desire to increase access to gender-affirming care.
  • 2+ years of experience in a customer service role with a demonstrated history of excellent customer, patient, or member service.
  • Strong attention to detail with data management and data entry skills.
  • Respectful and empathetic written and verbal communication skills.
  • Basic computer skills and comfort learning new computer systems.
  • Comfortable interfacing with patients and colleagues in a fully remote environment.
  • Legally authorized to work in the USA and resident in the USA.
  • Ability to request and work within reasonable accommodations if needed (preferred/available).

Benefits

  • $60,000 annual salary.
  • Ground-floor equity (Series B).
  • Free medical, dental, and vision coverage starting the first of the month after full-time hire.
  • Unlimited PTO.
  • 11 paid holidays plus a company shutdown for one week in December.
  • 401(k).
  • Free Plume and BetterHelp subscriptions.

Interested in this position?

Apply directly on the company website

Apply Now

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