Vendor Manager, Publishing Operations

3 hours, 30 minutes ago
PLOS

PLOS

PLOS is a nonprofit open access publisher that empowers researchers by transforming research communication, making scientific knowledge freely available to accelerate progress in science and medicine.

Media
251-1K
Founded 2000

Description

  • Oversee vendor use across end-to-end publishing workflows to ensure an efficient, coordinated approach.
  • Lead vendor strategy across the publishing lifecycle and align supplier capabilities with organizational needs.
  • Manage vendor contract renewals, including negotiations, end-date tracking, and contract updates with legal and internal teams.
  • Run the RFP process by coordinating supplier shortlists, documentation, proposal reviews, interviews, and supplier selection.
  • Serve as the primary point of contact for vendors during onboarding and establish onboarding guidance and rollout materials.
  • Work with internal stakeholders to define and review KPIs, SLAs, and monthly quality assurance audit plans.
  • Monitor vendor performance, share audit results, develop remedial plans, and escalate contract breaches when needed.
  • Support capacity planning by forecasting vendor-side headcount, reviewing task volumes, and adjusting contracts as needed.
  • Develop vendor management best practices, training, and resources to strengthen supplier relationships and staff engagement.
  • Partner with Engineering, Product, Digital, and journal teams to identify and prioritize tools, data, and reporting needs.

Requirements

  • Extensive experience developing and maintaining productive relationships with editorial and/or publishing services providers.
  • Experience sourcing vendors and managing RFI/RFP processes and onboarding.
  • Experience drafting and enforcing service level agreements and managing vendor KPIs, audits, and budgets.
  • Demonstrated experience managing multiple vendors across global time zones and high-volume journal portfolios.
  • Strong understanding of end-to-end publishing workflows, including manuscript submission, peer review, production, copyediting, typesetting, and online publication.
  • Familiarity with publishing standards such as JATS XML, DOI registration, and ORCID integration.
  • Knowledge of ethical publishing guidelines such as COPE and ICMJE, and compliance issues including data privacy and accessibility.
  • Familiarity with manuscript tracking systems such as Editorial Manager, production platforms, and content management systems.
  • Experience with data tracking and reporting tools such as Tableau.
  • Advanced degree or certifications in procurement, operations, or project management is a plus.

Benefits

  • Base salary range of US $75,000-$83,000 or UK £50,000-£54,000.
  • Fully remote work environment with a home office stipend on joining.
  • US benefits include 401(k) with employer match, health/dental/vision insurance, and fully employer-paid dental and vision coverage.
  • Paid vacation, 11 public holidays, sick leave, and 2 paid volunteer days per year.
  • Parental leave in the US, and market-competitive maternity and paternity leave in the UK.
  • UK benefits include private medical insurance, life assurance, income protection, and personal accident insurance.
  • US and UK employees receive birthday and three winter holiday days off.

Interested in this position?

Apply directly on the company website

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