Sr. Safety Specialist, Escalation Operations

1 day, 9 hours ago
Full-time
Senior
Customer and Technical Support
Pinterest

Pinterest

Pinterest is the world's first visual discovery engine, offering a vast dataset of ideas with over 200 billion recipes, home hacks, and style inspiration. With a mission to inspire everyone to create a life they love, Pinterest empowers its employees t...

Internet Software & Services
5K-10K
Founded 2010

Description

  • Support the development and maintenance of policies and procedures for a growing enforcement operations program.
  • Respond to escalations efficiently and effectively within Pinterest’s Community Guidelines.
  • Use internal tooling and internal AI agents to investigate issues.
  • Own resolution of high-priority escalations through investigation, action, and cross-functional collaboration.
  • Make decisions in nuanced cases and influence others to take action.
  • Collaborate with internal stakeholders to implement policies, conduct risk assessments, and guide best practices for escalation mitigation and resolution.
  • Provide context and feedback to teams building new features.
  • Build relationships with partner teams that support Pinterest safety.
  • Share rotating weekend, off-hour, and holiday coverage responsibilities.
  • Help foster a high-performance team culture.

Requirements

  • 3+ years of experience in escalation and/or incident management.
  • Bachelor’s degree in a related field or equivalent experience.
  • Experience working in sensitive content review, moderation, or closely related community operations.
  • Strong critical thinking skills and comfort operating in ambiguity using data-driven decision frameworks.
  • Exceptional communication skills across functions and at all levels, including executive staff.
  • Ownership and accountability for user experience, process improvement, and issue resolution.
  • Ability to work rotating weekend, off-hour, and holiday coverage.
  • Ability to collaborate effectively with internal stakeholders and cross-functional partners.
  • Preferred: experience using internal tooling and AI-enabled workflows in operational settings.
  • Preferred: role may be based anywhere within the Pacific Time Zone, with in-person collaboration required 1–2 times every six months.

Benefits

  • Base salary range of $98,561 to $202,918 USD for US-based applicants.
  • Eligible for equity.
  • Flexible working model through PinFlex.
  • In-person collaboration only 1–2 times every six months.
  • Relocation assistance is not available for this role.

Interested in this position?

Apply directly on the company website

Apply Now

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