Customer Success Architect

1 month, 4 weeks ago
Full-time
Senior
Customer and Technical Support
Picus Security

Picus Security

Picus Security offers a comprehensive security validation platform that continuously tests and optimizes security controls through automated attack simulations, enabling organizations to proactively identify vulnerabilities and enhance their overall cy...

Professional Services
51-250
Founded 2013
$32M raised

Description

  • Refine and scale customer success processes for onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews.
  • Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities.
  • Lead customer advocacy initiatives such as case studies, reference calls, and customer advisory board participation.
  • Represent customer success stories and best practices at events, panels, and webinars.
  • Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience and resolve escalations.
  • Provide customer-driven feedback on product enhancements and feature requests.
  • Work with the Regional Sales VP, Technical Director, Product Management, Channel, Marketing, and Customer Success to align solutions and growth initiatives.
  • Support Enterprise customers throughout the lifecycle from onboarding through renewal and expansion.
  • Travel within the US for on-site customer meetings, training sessions, and key industry events.

Requirements

  • Bachelor’s degree or an equivalent combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems.
  • At least 5 years of experience in a Sales Engineering or Customer Success role.
  • Proven success building executive relationships and driving strategic account planning.
  • Broad technology background including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation.
  • Understanding of solution architecture and design for both on-premises and cloud environments.
  • Experience managing complex customer lifecycles from onboarding through renewal and expansion.
  • Demonstrated ability to be consultative, proactive, and outcome-focused.
  • Industry subject matter expertise with business acumen.
  • Willingness to travel within the US.
  • Experience in security validation, exposure validation, or breach and attack simulation is preferred.

Benefits

  • Remote work within the Americas / United States.
  • Opportunity to work for a fast-growing cybersecurity company.
  • High responsibility and career development opportunities as the company grows.
  • Global exposure through work with customers around the world.
  • Equal opportunity employment consideration.
  • Reference and identity checks are completed only after a conditional offer, in line with local labor laws.

Interested in this position?

Apply directly on the company website

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