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Cluster Collections Manager-MUMBAI

2 hours, 32 minutes ago
India
Full-time
Senior
Operations Manager
Operations
Apply Now
PhonePe

PhonePe

PhonePe is India's top digital wallet and payment app, providing UPI payments, investments, insurance, recharges, and more to over 44 crore users.

Capital Markets
5K-10K
Founded 2015
$2500M raised
View All Jobs 3

Description

  • Lead and manage a team of Collection Executives and coordinate with third-party recovery agencies.
  • Monitor cluster-level collections KPIs, including resolution rates and delinquency buckets.
  • Own delinquency management for the assigned portfolio and recover overdue payments.
  • Develop and execute collections strategies for different types of overdue accounts.
  • Analyze portfolio health and collection trends to improve recovery effectiveness.
  • Ensure adherence to collections processes, SOPs, internal policies, and regulatory guidelines.
  • Conduct daily monitoring and regular reviews of the delinquent portfolio.
  • Prepare and present cluster performance reports, challenges, and recommended solutions.
  • Coach, guide, and provide feedback to build a high-performing team.

Requirements

  • Graduate with at least 5 years of education.
  • 5+ years of experience in collections.
  • 1-2 years of experience in a team lead or supervisory role.
  • Prior experience in a bank, new-age NBFC, or fintech company is highly preferred.
  • Strong ability to lead and motivate a team.
  • Excellent decision-making skills and ability to work under pressure.
  • Proactive and effective communication skills.

Benefits

  • Medical, critical illness, accidental, and life insurance.
  • Employee Assistance Program, onsite medical center, and emergency support system.
  • Maternity, paternity, adoption assistance, and day-care support.
  • Relocation benefits, transfer support policy, and travel policy.
  • Employee PF contribution, flexible PF contribution, gratuity, NPS, and leave encashment.
  • Higher education assistance, car lease, and salary advance policy.

Interested in this position?

Apply directly on the company website

Apply Now

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