Operations Coordinator - Facility Management

1 month, 1 week ago
Full-time
Junior
Customer and Technical Support
Philippine Outsourcing & BPO Call Center Services

Philippine Outsourcing & BPO Call Center Services

SuperStaff is a comprehensive outsourcing solutions provider offering call center services in the Philippines, US, and Colombia. With a focus on reducing costs and increasing productivity, SuperStaff provides multilingual call center support, customer ...

Professional Services
51-250
Founded 2009

Description

  • Coordinate daily janitorial service schedules across multiple client locations.
  • Monitor service coverage to ensure scheduled cleaning assignments are completed on time.
  • Serve as a liaison between field janitorial teams, operations management, and clients.
  • Assist with workforce scheduling, shift coverage, and staffing adjustments when needed.
  • Respond to client inquiries about schedules, service issues, and special requests.
  • Document, escalate, and track service issues or complaints until resolution.
  • Maintain accurate operational records, reports, and service documentation.
  • Update internal systems with job details, schedules, and service confirmations.
  • Prepare operational reports and performance updates for management.
  • Coordinate with field supervisors and janitorial staff on daily assignments, attendance, and job completion.
  • Support onboarding documentation and communication for new field staff.
  • Help monitor quality control processes, client feedback, and recurring service issues.

Requirements

  • Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
  • 1–3 years of experience in operations coordination, administrative support, or service operations.
  • Experience in facility management, janitorial services, logistics, or service operations is an advantage.
  • Strong Microsoft Office 365 skills, especially Excel, Word, Outlook, and Teams.
  • Experience working in a structured business environment with operational processes and reporting.
  • Highly organized and detail-oriented with strong communication skills.
  • Comfortable working in a fast-paced environment.
  • Ability to handle coordination, documentation, and service follow-up tasks effectively.

Benefits

  • HMO with 1 free dependent upon hire.
  • Life insurance coverage.
  • 20 PTO credits annually.
  • VL and SL cash conversion.
  • Annual performance-based merit increases and employee recognition.
  • Career growth and learning opportunities.
  • Laptop provided by the company.
  • Work from home, Monday to Friday, night shift.
  • Night differential.
  • PHP 46,500 all-in compensation.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Seasonal Property Operations Support

The Scion Group 1K-5K Real Estate

The Scion Group is hiring temporary full-time and part-time turnover staff to support apartment move-outs and move-ins during a 4-8 week period.

32 minutes ago

Online | Customer Support Coordinator | We Will Train You

Aisle and Abroad Travel & Tourism

Remote Customer Support Coordinator at Deidre, responsible for handling client support, scheduling, and service coordination in a virtual environment.

52 minutes ago

Commercial Insurance Policy Reviewer / Processor

Outsourcing Advantage is hiring a Commercial Insurance Policy Reviewer / Processor to support U.S.-based insurance clients by reviewing, updating, and servicing commercial insurance policies with accuracy and efficiency.

1 hour, 34 minutes ago

Remote | Reservations Support Associate

Aisle and Abroad Travel & Tourism

Deidre is hiring a remote Reservations Support Associate to coordinate reservation requests, maintain accurate scheduling details, and support a structured client-focused booking process.

1 hour, 35 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers