Peerspace

Peerspace

Peerspace operates an online marketplace that connects individuals and businesses with unique and inspiring venues for events, meetings, and film shoots, facilitating short-term rentals of over 40,000 distinctive spaces.

Real Estate
11-50
Founded 2014
$35M raised

Description

  • Design, implement, and maintain integrations between operational systems and product infrastructure.
  • Build automated workflows that improve operational efficiency and data accuracy across platforms.
  • Develop internal tools for customer support and trust and safety, including case management, automated responses, and support analytics.
  • Architect and implement AI-powered support solutions, including intelligent ticket routing, automated responses, and predictive issue analytics.
  • Create and maintain real-time dashboards and reporting for support metrics, team performance, and system health.
  • Identify operational bottlenecks and opportunities for automation and process improvement.
  • Partner with product, engineering, operations, customer success, and trust and safety teams to deliver integrated solutions.
  • Optimize workflows to support increasing customer volume, lower operational costs, and maintain service quality.

Requirements

  • 3+ years of experience in technical operations, customer operations, or a similar role supporting systems at scale.
  • Strong programming experience with SQL and at least one modern language, such as Python or JavaScript.
  • Experience with API integrations and webhook implementations.
  • Hands-on experience with customer support platforms, preferably Intercom, and CRM systems.
  • Experience with ancillary operational tools such as MixMax, Zapier, and Outreach.
  • Understanding of modern SaaS architecture and integration patterns.
  • Experience with data analysis, visualization tools, and translating operational problems into technical solutions.
  • Strong understanding of customer support operations and technology-enabled customer experience improvements.
  • Excellent written and verbal communication skills for technical and non-technical stakeholders.
  • Experience with Laravel and Nuxt/Vue, and implementing AI-powered support solutions, is preferred.

Benefits

  • Annual salary range of $110,000-$120,000, based on experience, skills, internal equity, and market data.
  • Equity compensation.
  • Remote-first work environment.
  • 100% employee coverage for medical, dental, and vision insurance.
  • Discounts on Peerspace bookings.
  • Laptop, high-resolution display, and home-office setup stipend.
  • Monthly cell phone and internet credit.
  • Company-wide wellness days and annual in-person offsites and team-building events.

Interested in this position?

Apply directly on the company website

Apply Now

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