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Customer Service Analyst (Mid-Level)

5 hours, 54 minutes ago
United States
Full-time
Mid Level
Technical Support Engineer
Quality Assurance and Testing
Apply Now
PDI Technologies,

PDI Technologies,

PDI Technologies helps fuel and convenience businesses increase productivity, profitability, loyalty, and security by Connecting Convenience. PDI Technologies resides at the intersection of productivity and sales growth, delivering powerful solutions t...

Gas Utilities
1001-5000
Founded 1983
$7M raised
View All Jobs 6

Description

  • Assist customers with PDI Enterprise software issue resolution.
  • Identify, analyze, resolve, document, and appropriately escalate customer issues.
  • Collaborate with subject-matter experts and software engineers to create knowledge-base content.
  • Participate in training, professional development, and software quality-assurance activities.
  • Create change requests for software enhancements based on customer feedback and recurring issues.
  • Train internal and external customers on PDI products and industry best practices as needed.
  • Mentor team members and provide feedback to development teams on customer concerns.
  • Provide after-hours on-call support, including evenings, weekends, and holidays, as required.

Requirements

  • Strong customer service skills and ability to build customer rapport.
  • Ability to troubleshoot complex software issues and test software applications.
  • Excellent written and verbal communication skills, including explaining technical issues in non-technical terms.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to support and train customers by phone, remote connection, and in person.
  • Proficiency with Microsoft Office Suite.
  • Microsoft SQL proficiency (preferred).
  • Experience as a PDI Enterprise end user or support professional (preferred).

Benefits

  • Competitive salary and market-competitive benefits.
  • Quarterly perks program.
  • Ample paid time away and support for work-life balance.
  • Hybrid working arrangements where appropriate.
  • Continuous learning, professional certification, and leadership development opportunities.
  • Supportive, inclusive global work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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