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Success Manager

2 hours, 50 minutes ago
Mexico, Brazil, Colombia
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
DNS HubSpot
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 346

Description

  • Manage 20–30 client accounts from onboarding through retention as the primary point of contact.
  • Lead client check-ins, performance calls, campaign updates, and issue resolution.
  • Monitor and optimize cold email campaigns, including targeting, lists, messaging, sequencing, and setup.
  • Write and refine cold email copy, subject lines, and calls to action.
  • Diagnose underperforming campaigns and develop action plans to improve response and qualified lead rates.
  • Monitor inbox placement, sender reputation, bounce rates, domain warm-up, and campaign health.
  • Troubleshoot deliverability and infrastructure issues with technical teams.
  • Identify churn risks, track account health, and proactively improve client retention.
  • Build client success playbooks, SOPs, campaign workflows, and performance-tracking processes.
  • Collaborate with developers, outreach teams, founders, and leadership on delivery and operational issues.

Requirements

  • Experience in client success, account management, client delivery, or campaign management.
  • Previous experience with a cold email, lead generation, outbound sales, or growth agency.
  • Hands-on experience managing cold email campaigns and outbound lead generation.
  • Strong understanding of email deliverability, inbox placement, sender reputation, and warm-up systems.
  • Ability to write and optimize cold email copy and troubleshoot underperforming campaigns.
  • Familiarity with outbound campaign tools, CRM systems, and automation workflows.
  • Strong written and verbal English communication skills.
  • Strong analytical, organizational, and problem-solving abilities.
  • Ability to manage multiple client accounts in a fast-paced remote environment.
  • Experience with Instantly, Smartlead, Clay, Apollo, or HubSpot is preferred.
  • Familiarity with SPF, DKIM, DMARC, DNS, APIs, webhooks, and email infrastructure is preferred.
  • Experience with high-volume campaigns, executive clients, SOP development, or AI tools such as ChatGPT and Claude is preferred.

Benefits

  • Full-time remote position.
  • Flexible working hours with availability during U.S. business hours.

Interested in this position?

Apply directly on the company website

Apply Now

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