Client Operations Manager

6 hours, 57 minutes ago
Full-time
Mid Level
Project and Program Management
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Serve as the primary point of contact for clients and manage client communication across WhatsApp, Slack, and Google Workspace.
  • Run regular check-ins to track progress, commitments, and blockers across active workstreams.
  • Maintain a live tracker for all client workstreams and ensure deliverables are completed on time.
  • Identify the top priorities for each client each week and keep execution focused on the most important work.
  • Proactively flag risks, resolve execution gaps, and unblock teams to maintain momentum.
  • Build, improve, and document SOPs, workflows, and operational systems.
  • Create automations for reporting, tracking, and notifications to improve execution speed.
  • Align cross-functional teams on timelines, deliverables, and outcomes while holding teams accountable.
  • Assist with hiring support tasks such as CV screening and initial candidate evaluations as needed.

Requirements

  • 3–5 years of experience in operations, project management, chief of staff, or account management.
  • Proven experience managing multiple clients or workstreams simultaneously.
  • Hands-on experience building workflows, SOPs, and operational systems.
  • Strong client-facing communication skills.
  • High ownership, accountability, and attention to detail.
  • Comfort working in fast-paced, scaling environments.
  • Experience contributing to company growth or scaling operations is preferred.
  • Experience with automation tools such as Zapier, Make, Airtable, or Notion is preferred.
  • Exposure to AI-native tools such as n8n or similar is preferred.
  • Background in startups or high-growth environments is preferred.

Benefits

  • Full-time remote role.
  • Working hours aligned to U.S. business hours.
  • Opportunity to own client delivery with minimal founder involvement in day-to-day operations.
  • Opportunity to build scalable systems and improve operational processes.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Practice Leader, Premises Liability & Security

Rimkus 1K-5K Construction & Engineering

Rimkus is seeking a Practice Leader, Premises Liability & Security to lead forensic consulting work on personal injury, security, building condition, and human safety matters while guiding practice standards and growth.

6 hours, 27 minutes ago

Vice President, Affordable Housing

Asset Living 1K-5K Real Estate

Asset Living is hiring a Vice President of Affordable Housing Operations to oversee a portfolio of affordable housing communities and drive compliant, efficient property performance across operations, staffing, leasing, finances, and maintenance.

6 hours, 42 minutes ago

Physical Therapist Clinic Director

Upstream Rehabilitation 251-1K Health Care Providers & Services

Orthopedic Rehabilitation Associates, part of the Upstream Rehabilitation network, is hiring a Clinic Director/Physical Therapist to lead an outpatient orthopedic clinic while providing direct patient care and driving team and clinic performance.

6 hours, 57 minutes ago

Executive Director, RAPID Manufacturing Institute

AIChE 1K-5K Professional Services

AIChE is seeking an Executive Director to lead the RAPID Manufacturing Institute, shaping its long-term strategy, operations, partnerships, and growth in process intensification and advanced manufacturing.

6 hours, 57 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers