Third Party and Partner Program Manager

1 month, 1 week ago
Full-time
Lead
Project and Program Management
Pathward

Pathward

Pathward is a federally registered financial institution that enhances financial inclusion by offering a robust banking infrastructure and a variety of financial solutions to support businesses in accessing the necessary funds for growth.

Diversified Financial Services
251-1K
Founded 1954

Description

  • Own the end-to-end relationship with assigned third-party operating partners as the single point of accountability for performance, delivery quality, risk, and strategic alignment.
  • Develop and execute a vendor and partner management plan focused on quality, throughput, risk management, and cost-effectiveness.
  • Support partner selection processes, including proposal evaluation and due diligence, to ensure alignment with business needs and standards.
  • Build and maintain partner operating plans with targets, initiatives, dependencies, and monthly performance management meetings.
  • Establish, monitor, and manage KPIs, conduct regular reviews, and drive corrective actions to improve partner performance.
  • Lead third-party risk identification and work with relationship leaders and control functions to develop remediation strategies.
  • Ensure compliance with regulatory requirements, internal policies, and audit needs for assigned partners.
  • Oversee negotiation, drafting, execution, and renewal of partner contracts to secure favorable terms.
  • Work with internal stakeholders to align vendor and partner management practices with overall business strategy.
  • Identify process improvement opportunities using technology and best practices to optimize servicing workflows, reporting, controls, and operational efficiency.

Requirements

  • Bachelor’s degree in Business Administration, Supply Chain Management, or a related field preferred.
  • 8 years of vendor management experience, ideally in financial services.
  • Strong understanding of vendor management principles, contract negotiation, and risk management.
  • Excellent interpersonal and communication skills with the ability to influence and build relationships at all levels.
  • Proven analytical and problem-solving skills with a focus on data-driven decision-making.
  • Experience with vendor management software and tools.
  • Ability to thrive in a fast-paced, dynamic environment.

Benefits

  • Hybrid remote-office work model with onsite locations in Sioux Falls, SD; Scottsdale, AZ; Louisville, KY; Troy, MI; Franklin, TN; and Easton, PA.
  • Annual performance-based incentive opportunity.
  • Comprehensive benefits package for eligible employees.
  • Health insurance.
  • 401(k) retirement benefits.
  • Life insurance and disability benefits.
  • Paid time off.

Interested in this position?

Apply directly on the company website

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