Processor Ops Specialist, Senior

1 hour, 20 minutes ago
Full-time
Senior
Data Science and Analytics
Pathward

Pathward

Pathward is a federally registered financial institution that enhances financial inclusion by offering a robust banking infrastructure and a variety of financial solutions to support businesses in accessing the necessary funds for growth.

Diversified Financial Services
251-1K
Founded 1954

Description

  • Serve as the daily liaison between Pathward and processors for communications and support.
  • Lead processor integrations and solution implementation for Pathward products.
  • Provide frontline support and remediate issues in external system applications.
  • Track issues through resolution and oversee exception handling for rejected records.
  • Manage data quality alerts, investigate root causes, and implement mitigation controls.
  • Query and analyze data to troubleshoot issues, define scope, and recommend corrective actions.
  • Define requirements for engineering efforts and validate results in production.
  • Lead data reconciliation, monitoring, and control processes, including SLA oversight.
  • Support problem management, escalation handling, and third-party processor subject matter expertise.
  • Mentor teammates, conduct processor engagements and reviews, and drive process improvement initiatives.

Requirements

  • Bachelor's degree or equivalent education and work experience.
  • Typically 5+ years of experience with a bachelor's degree or equivalent.
  • Attention to detail.
  • Conceptual thinking.
  • Conflict resolution skills.
  • Data gathering skills.
  • Decision-making skills.
  • Negotiating skills.
  • Planning and organizing skills.
  • Problem-solving and project management skills.

Benefits

  • Salary range of $72,000 to $120,000.
  • Annual performance-based incentive opportunity.
  • Comprehensive benefits package for eligible employees.
  • Health insurance.
  • 401(k) retirement benefits.
  • Life insurance.
  • Disability benefits.
  • Paid time off.

Interested in this position?

Apply directly on the company website

Apply Now

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