Support Analyst

2 weeks, 6 days ago
Full-time
Entry Level
Customer and Technical Support
PartnerOne

PartnerOne

PartnerOne specializes in enterprise software solutions that manage extensive data environments through hyper automation, virtualized cloud storage, artificial intelligence, and metadata analytics, serving many of the world's largest corporations.

Media
51-250

Description

  • Act as the first point of contact for customer support inquiries.
  • Communicate clearly and professionally with customers in a customer-facing role.
  • Troubleshoot, diagnose, and resolve issues within agreed service levels.
  • Log, track, and manage tickets using the ticketing system.
  • Escalate issues to relevant teams when required and follow up to closure.
  • Maintain accurate documentation of issues and resolutions.
  • Adhere strictly to company policies, procedures, and compliance standards.
  • Handle multiple tasks simultaneously while prioritizing critical issues.

Requirements

  • Impeccable communication skills in a customer-facing role.
  • Passion for customer experience.
  • Strong attention to detail and troubleshooting ability.
  • Ability to multi-task and prioritize effectively.
  • Strict adherence to company policies and procedures.
  • Mortgage knowledge is preferred.
  • Experience with ticketing systems is preferred.
  • Prior support experience is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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