Associate, Process Improvement

2 hours, 26 minutes ago
Full-time
Junior
Project and Program Management
Oscar

Oscar

Oscar is a health insurance company that offers plans for individuals, families, and small businesses. With a focus on humanizing health care through technology, design, and data, Oscar provides easy-to-understand bills, 24/7 access to doctors, and a p...

Insurance
1K-5K
Founded 2012

Description

  • Lead end-to-end operational improvement and workflow optimization projects, including collaboration, adoption, and completion.
  • Improve readiness for strategic implementations and technology launches by creating training materials, communications, and knowledge base updates.
  • Partner with business owners to implement procedural countermeasures that eliminate process breaks and manual workarounds.
  • Conduct root-cause analysis to identify operational issues and drive process fixes.
  • Document requirements and build project plans for multiple concurrent initiatives.
  • Analyze performance metrics to evaluate process effectiveness and support continuous improvement.
  • Manage change across business and technical stakeholders during company-wide projects.
  • Mentor team members and support colleague development.
  • Ensure compliance with all applicable laws and regulations.

Requirements

  • 3+ years of work experience in health insurance, health systems, or a related field.
  • 2+ years of end-to-end project management experience.
  • 2+ years of experience designing and improving workflows and establishing operating and technical procedures.
  • Bachelor's degree or 3+ years of commensurate experience.
  • Bachelor's degree in Engineering, Business Administration, or a related field is preferred.
  • Lean Six Sigma Green Belt certification or higher is preferred.
  • 2+ years of experience using data tools such as Excel, SQL, Python, or other analytics software is preferred.
  • 1+ years of experience using AI tools for process optimization, task automation, or analytical insights is preferred.

Benefits

  • Base salary of $87,188 to $141,134 per year.
  • Annual performance bonuses.
  • Unlimited vacation program.
  • Medical, dental, and vision insurance.
  • 11 paid holidays and paid sick time.
  • Paid parental leave.
  • 401(k) plan participation, life insurance, and disability insurance.
  • Paid wellness time and reimbursements.

Interested in this position?

Apply directly on the company website

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