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Solution Engineer (all genders)

1 hour, 48 minutes ago
Germany
Part-time
Junior
Solutions Engineer
Software Development
Python Ruby
Apply Now
Onit

Onit

Onit provides automated legal operations and workflow software designed to enhance productivity and strategic decision-making across various industries by utilizing an AI-native framework for managing enterprise legal workflows, contracts, vendors, and...

IT Services
251-1K
Founded 2011
$216M raised
View All Jobs 4

Description

  • Configure advanced technical solutions for clients and address complex product inquiries.
  • Troubleshoot, diagnose, and resolve technical issues across the product stack.
  • Ensure a seamless client experience by resolving issues and supporting ongoing business needs.
  • Collaborate with Engineering, Product Management, Global Support, and Professional Services to resolve client issues.
  • Identify and escalate recurring issues or patterns to development teams to improve product functionality.
  • Serve as a technical advisor to clients on best practices for using Onit’s products.
  • Perform performance optimization and resolve bottlenecks in Onit’s products and solutions.
  • Contribute feedback on product features, functionality, and customer requirements to support continuous improvement.

Requirements

  • 1+ years of experience in advanced customer support, preferably in a SaaS environment.
  • Completed apprenticeship as an IT specialist in application development, a bachelor's degree in Computer Science or a related field, or equivalent experience.
  • Programming skills in Ruby.
  • Knowledge of Python and its application in software development and support.
  • Understanding of programming fundamentals such as algorithms, data structures, and coding best practices.
  • Highly proficient in spoken and written German and English.
  • Ability to articulate complex technical concepts to both technical and non-technical stakeholders.
  • Detail-oriented with strong organizational skills.
  • Experience with SaaS implementations or integrations is a plus.
  • Prior experience with business process automation or management tools is a plus.
  • Proficiency in Microsoft Office Suite and general documentation.
  • Ability to prioritize and manage multiple projects in a dynamic environment.
  • Experience with the Liquid templating language is a plus.

Benefits

  • Annual discretionary bonus.
  • Company pension plan (bAV) with 100% matching of employee contributions up to 1,200 EUR annually.
  • 28 days paid time off, increasing to 30 days after 5 years of service.
  • Flexible paid time off up to 5 days per year.
  • Paid leave on December 24 and 31.
  • Exceptional paid leave for non-birth parents and caregivers.
  • 100% employer-paid 24/7 accident insurance.
  • One paid volunteer day each year.

Interested in this position?

Apply directly on the company website

Apply Now

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