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Bilingual Merchant Support Specialist (French/English)

1 month, 3 weeks ago
Canada
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Nuvei

Nuvei

Nuvei is a leading payment technology partner offering cutting-edge payment options, revenue optimization, and comprehensive payment services to accelerate businesses globally. With a modular and scalable platform, Nuvei enables companies to accept nex...

Diversified Financial Services
1K-5K
Founded 2003
View All Jobs 10

Description

  • Answer inbound customer service and technical support calls from merchants.
  • Use documentation and support resources to resolve requests accurately and efficiently.
  • Handle occasionally critical or difficult situations with professionalism and tact.
  • Ensure timely and effective resolution of merchant issues and requests.
  • Identify recurring trends and report them to support continuous process improvement.
  • Perform other related tasks essential to company success and merchant satisfaction.
  • Work 24/7 rotating shifts, including evenings, weekends, and holidays.
  • Collaborate with team members while maintaining individual accountabilities.

Requirements

  • Full fluency in both English and French, written and spoken.
  • High school diploma or equivalent.
  • Availability to work 24/7 shifts, including weekends and/or holidays.
  • Ability to work in a bilingual environment where English is used most of the time.
  • Strong problem-solving ability.
  • Ability to follow well-documented processes and investigate gaps in documentation.
  • Advanced computer skills, typing ability, and proficiency with MS Office.
  • Enjoyment of teamwork and a commitment to high-quality work.
  • Spanish language skills are a plus.
  • Experience with professional skill development and continuous learning is valued.

Benefits

  • Hybrid work arrangement if based in Montreal or Ste-Catherine; remote work elsewhere in Canada.
  • Evening, weekend, and holiday hours are paid at a premium.
  • Opportunity to build a long-term career in fintech.
  • Work with a Canadian fintech company operating across 200+ markets.
  • Exposure to a modular, scalable payments platform and a global merchant environment.

Interested in this position?

Apply directly on the company website

Apply Now

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