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Manager, Commercial Implementations

1 day, 1 hour ago
United States
Full-time
Lead
Implementation Consultant
Project and Program Management
Salesforce
Apply Now
Novara Puntocom

Novara Puntocom

Novara Puntocom (www.novara.com) is a dynamic online news portal offering real-time updates on Novara and its province, covering a wide range of topics from sports to current affairs.

Internet Software & Services
1-10
View All Jobs 2

Description

  • Oversee day-to-day delivery across the implementation team to ensure customer implementations stay on track and meet quality standards.
  • Provide hands-on support for customer escalations and blockers, guiding decision-making and maintaining a positive customer experience.
  • Coach and develop Implementation Managers through practical guidance, empathetic leadership, and ongoing feedback to improve capability and consistency.
  • Monitor and manage team KPIs (on-time delivery, CSAT, utilization, escalation trends) and use data to drive performance discussions and improvements.
  • Ensure consistent use of delivery processes and standards, including project plans, RAID logs, documentation standards, and status reporting.
  • Coordinate resource and workload planning to balance assignments, support team capacity, and meet customer needs.
  • Drive cross-functional collaboration with Product, Support, Customer Success, Content, and Sales to remove blockers and ensure smooth handoffs.
  • Support change adoption by communicating updates, reinforcing new processes, and helping the team adjust to evolving tools and workflows.

Requirements

  • 3+ years in SaaS implementation, delivery management, onboarding, or professional services roles, including experience leading teams.
  • Proven success managing a portfolio of customer implementations or programs with multistakeholder complexity.
  • Demonstrated people leadership experience, including coaching, performance development, and culture building.
  • Strong customer-facing and executive-level communication skills with the ability to support difficult conversations and guide decision-making.
  • Proficiency with project plans, RAID logs, CRM/PSA systems (Salesforce preferred), and implementation frameworks.
  • Experience managing KPIs, analyzing performance trends, and translating insights into operational improvements.
  • Bachelor’s degree or equivalent experience; leadership or project management certification is a plus.
  • Authorization to work in the United States and willingness to work in a remote, U.S.-based role.

Benefits

  • Annual base salary range $85,000–$95,000 plus a 15% annual bonus opportunity.
  • Medical, dental, and vision insurance coverage.
  • Flexible Spending Accounts (FSA) and Employee Assistance Program (EAP).
  • Paid time off plus paid and floating holidays.
  • 401(k) with company match and immediate vesting.
  • Company-funded life insurance.
  • No-cost mental health benefits and other wellness supports.

Interested in this position?

Apply directly on the company website

Apply Now

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