Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960

Description

  • Lead pre-sales activities by engaging with clients, analyzing requirements, creating proposals, and presenting solutions including responses to RFPs/RFIs.
  • Design end-to-end CCaaS solutions, defining technology stacks, integration points (telephony, CRM, ERP, AI), data flows, and security controls.
  • Define and document solution blueprints and architectural artifacts to ensure adherence to enterprise standards and governance.
  • Collaborate with sales, product, IT, and delivery teams to align technical solutions with business objectives and manage client relationships.
  • Provide technical leadership during implementation, guide development teams, oversee migrations, and serve as an escalation point for technical issues.
  • Translate complex business requirements into technical designs and ROI-driven solution proposals.
  • Ensure solutions are scalable, secure, and maintainable by specifying cloud architectures and integration patterns.
  • Monitor industry and technology trends, drive innovation, and act as a thought leader internally and externally.

Requirements

  • Experience in architecture and solution design for CCaaS technologies and contact center ecosystems.
  • Deep expertise in Conversational AI, Generative AI, Agentic solutions, and related AI/ML capabilities.
  • Familiarity with cloud services such as Azure and AWS and experience designing cloud-native integrations.
  • Knowledge of telephony integration, CRM/ERP integrations, data flows, and enterprise integration patterns.
  • Proven experience participating in or leading RFP/RFI processes and pre-sales technical engagements.
  • Strong analytical, problem-solving, leadership, and communication skills with ability to translate business needs into technical designs and ROI.
  • Proficiency with Agile methodologies and enterprise governance practices.
  • Familiarity with major CCaaS vendors and platform capabilities (preferred).

Benefits

  • Remote work opportunity (#LI-Remote).
  • Opportunity to work at NiCE, a recognized market leader in AI, cloud, and digital.
  • Work with products used by 25,000+ global businesses, including 85 of the Fortune 100.
  • Join a global company of 8,500+ employees across 30+ countries.
  • NiCE is an equal opportunity employer with inclusive hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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