Senior Client Services Project Manager, CX

1 day, 1 hour ago
Full-time
Senior
Project and Program Management
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960

Description

  • Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall).
  • Build project plans based on customer requirements and implementation team deliverables, incorporating key technical concepts for CCaaS and Telecoms.
  • Develop detailed project plans aligned with the Statement of Work (SOW).
  • Lead multiple projects concurrently, coordinating internal and external teams to meet project outcomes.
  • Track action items and enforce accountability across stakeholders.
  • Identify and mitigate risks early and manage escalations proactively.
  • Report on project financials, including revenue forecasting and recognition.
  • Lead post-project evaluations to capture learnings and measure delivered value.
  • Communicate clearly and regularly with all stakeholders to ensure alignment.
  • Foster a culture of collaboration and excellence within project teams.

Requirements

  • University / Bachelor's degree and PMP certification.
  • Minimum 5+ years of project management experience managing Cloud Transformation or CCaaS implementations within a Telecoms environment.
  • Proven track record managing multiple projects concurrently.
  • Experience serving as the primary client contact for projects.
  • Comfortable working with technical teams and understanding technical implementation concepts.
  • Skilled in developing and maintaining detailed project plans.
  • Proactive in managing risks, escalations, and stakeholder accountability.
  • Highly organized and detail oriented.
  • Proficient in MS Project, Jira, Asana, or Smartsheet.
  • Authorized to work in the US or Canada.

Interested in this position?

Apply directly on the company website

Apply Now

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