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Professional Services Engineer - Implementation

7 hours, 27 minutes ago
Philippines
Full-time
Mid Level
Implementation Engineer
Software Development
C# CSS HTML JavaScript Python SQL Tableau
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 139

Description

  • Implement MPower Proactive AI Agents from requirements analysis through configuration, testing, and deployment.
  • Deliver technical tasks for client engagements with a focus on quality, accuracy, and customer satisfaction.
  • Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
  • Analyze client requirements and translate business processes into automated solutions.
  • Configure and customize the SaaS platform to meet customer needs.
  • Document solution designs, integrations, and implementation steps.
  • Troubleshoot, debug, and resolve issues in implemented solutions.
  • Support customer journey optimization using transactional data and basic analytics.
  • Write and maintain SQL queries for reporting and data validation.
  • Write and debug JavaScript code to support integrations and custom logic.
  • Participate in knowledge sharing, documentation, continuous improvement, and on-call or escalation support as needed.

Requirements

  • 3+ years of experience in professional services, software implementation, technical support, or a related role.
  • Solid proficiency in SQL and JavaScript.
  • Familiarity with C#, Python, HTML, and CSS is a plus.
  • Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
  • Ability to troubleshoot technical issues and follow established implementation best practices.
  • Strong written and verbal communication skills.
  • Ability to work effectively with clients and internal teams.
  • Willingness to learn new tools, technologies, and platforms in a fast-paced environment.
  • Experience with integration tools is preferred.
  • Application knowledge of Excel and Tableau or a similar BI tool is preferred.
  • Basic experience with data analysis, reporting, or dashboards using SQL or BI tools is preferred.
  • Exposure to client-facing or support roles in a global or distributed team environment is preferred.
  • Ability to manage multiple tasks and priorities with guidance from senior team members is preferred.
  • Experience using automation tools and AI is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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