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Principal AI Consultant, Healthcare Services, AI COE 

12 hours, 36 minutes ago
United States
Lead
AI (Artificial Intelligence)
Software Development
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 91

Description

  • Serve as the primary healthcare provider subject matter expert within the AI Adoption Center of Excellence.
  • Bring expertise in provider operations, patient access, service workflows, and operating models into internal and customer conversations.
  • Help internal teams speak credibly to healthcare provider priorities, service challenges, and transformation opportunities.
  • Identify high-value AI opportunities across patient access, scheduling, referrals, authorizations, billing, care navigation, nurse triage, and digital self-service.
  • Advise on where AI can automate workflows, augment staff, reduce friction, and improve patient experience.
  • Connect NiCE AI capabilities to business goals, operational KPIs, and service improvement opportunities.
  • Guide customers and internal teams on AI adoption in sensitive and regulated patient environments.
  • Participate in executive briefings, workshops, quarterly business reviews, and strategic account conversations.
  • Support account planning and adoption discussions with industry-specific insight and executive-ready recommendations.
  • Contribute to industry playbooks, messaging, point of view content, and best practices.
  • Educate consultants, leaders, and cross-functional teams on provider trends, patient service models, AI opportunities, and operational realities.
  • Surface recurring customer needs, market shifts, and industry opportunities to product, strategy, and adoption leaders.

Requirements

  • 12+ years of experience in healthcare provider operations, patient access, contact center leadership, CX transformation, digital health servicing, consulting, or industry advisory.
  • Deep expertise in one or more provider segments such as health systems, hospitals, ambulatory networks, physician groups, academic medical centers, or integrated delivery networks.
  • Demonstrated experience advising on, implementing, or operationalizing AI and automation use cases within healthcare provider service or operations environments.
  • Strong understanding of patient access, contact center, and service operations in provider environments.
  • Strong knowledge of patient journeys, service processes, and common friction points across scheduling, referrals, authorizations, billing, and care navigation.
  • Ability to connect business priorities to KPIs such as speed to answer, abandonment, schedule utilization, first contact resolution, containment, CSAT, staff productivity, and cost-to-serve.
  • Strong executive communication, facilitation, and consulting skills.
  • Proven ability to influence senior stakeholders and act as a trusted advisor.
  • Willingness to travel as needed.
  • Experience working with large enterprise healthcare provider organizations (preferred).
  • Experience in patient access transformation, self-service, workflow redesign, or operational excellence (preferred).
  • Familiarity with NiCE, Genesys, Five9, or similar platforms (preferred).
  • Experience helping organizations evaluate, adopt, or optimize AI in service environments (preferred).
  • Understanding of privacy, trust, and responsible AI considerations in healthcare environments (preferred).

Interested in this position?

Apply directly on the company website

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