RemoteLeaf Logo
Log in Sign up

Principal AI Consultant, Financial Services (AI COE)

1 hour, 47 minutes ago
United States
Lead
AI (Artificial Intelligence)
Software Development
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 105

Description

  • Serve as the primary Financial Services subject matter expert within the AI Adoption Center of Excellence.
  • Bring deep knowledge of Financial Services operations, customer journeys, business processes, and operating models into internal and customer-facing discussions.
  • Help internal teams speak credibly to Financial Services priorities, service challenges, and transformation opportunities.
  • Identify high-value AI opportunities across account servicing, lending, collections, fraud-related servicing, claims, policyholder support, and digital self-service.
  • Advise on where AI can automate workflows, augment employees, reduce friction, and improve customer experience.
  • Connect NiCE AI capabilities to business goals, contact center KPIs, and operational improvement opportunities.
  • Help customers and internal teams understand practical considerations for AI adoption in regulated and trust-sensitive environments.
  • Participate in executive briefings, workshops, QBRs, and strategic account conversations as an industry advisor.
  • Support account planning and adoption conversations with industry-specific insight and executive-ready recommendations.
  • Contribute to industry playbooks, messaging, point-of-view content, and best practices, and surface customer needs and market shifts to product, strategy, and adoption leaders.

Requirements

  • 12+ years of experience in Financial Services operations, contact center leadership, CX transformation, digital servicing, consulting, or industry advisory.
  • Deep expertise in one or more Financial Services segments such as banking, lending, mortgage servicing, insurance, wealth management, fintech, or financial BPO.
  • Demonstrated experience advising on, implementing, or operationalizing AI and automation use cases within Financial Services service or operations environments.
  • Strong understanding of customer service and contact center operations in Financial Services environments.
  • Strong knowledge of customer journeys, service processes, and common friction points in regulated or trust-sensitive environments.
  • Ability to connect business priorities to KPIs such as AHT, ACW, FCR, containment, CSAT, productivity, and cost-to-serve.
  • Strong executive communication, facilitation, and consulting skills.
  • Proven ability to influence senior stakeholders and act as a trusted advisor.
  • Willingness to travel as needed.
  • Experience working with large enterprise Financial Services organizations (preferred).
  • Experience in contact center transformation, self-service, workflow redesign, or operational excellence (preferred).
  • Familiarity with NiCE, Genesys, Five9, or similar platforms (preferred).
  • Experience helping organizations evaluate, adopt, or optimize AI in service environments (preferred).
  • Understanding of responsible AI considerations in Financial Services environments (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

RapidSOS

Senior Product Designer

RapidSOS 51-250 Diversified Telecommunication Services

RapidSOS is seeking a Senior Product Designer to lead high-impact design across its public-safety platform, creating coherent, trustworthy experiences that help first responders and security teams act faster in critical moments.

United States Full-time Senior AI (Artificial Intelligence) Product Designer (UI/UX)
$140k-$165k
Design Systems Figma Machine Learning Prototyping Wireframing
2 minutes ago
Prolific

AI Trainer - Advanced Dutch Fluency

Prolific 51-250 Professional Services

Prolific is seeking fluent Dutch (Netherlands) speakers for a short-term AI training project focused on live, human-to-human conversations that help train conversational AI.

Netherlands Contract Entry Level AI (Artificial Intelligence)
32 minutes ago
Lightspeed

AI Marketing Technologist

Lightspeed 1K-5K Professional Services

Lightspeed is hiring an AI Marketing Technologist to build AI-driven systems that power EMEA hospitality go-to-market execution by enriching TAM data, automating outbound workflows, and improving sales and marketing operations.

Canada Full-time Senior AI (Artificial Intelligence) Growth Marketing Manager
CRM LLM Python Salesforce
1 hour, 17 minutes ago
Samsara

AI Product Manager, Business Technology

Samsara 1K-5K IT Services

Samsara is hiring an Enterprise AI Product Manager to own and scale its enterprise AI tool portfolio across non-R&D functions, driving adoption, governance, measurement, and business value across the company.

United States Canada Full-time Lead AI (Artificial Intelligence) Product Manager
$131k-$198k
LLM
1 hour, 47 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers