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Lead Voice Engineer

1 day, 21 hours ago
United States
Full-time
Lead
Network Engineer
DevOps and Infrastructure
Cisco DHCP DNS TCP/IP TLS WebRTC Wireshark
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 30

Description

  • Lead voice infrastructure projects and serve as the Subject Matter Expert.
  • Act as the primary voice and telephony resource for Sales, Operations, Product, and other teams.
  • Collaborate with colleagues, customers, vendors, and other parties to design and implement enterprise-wide solutions.
  • Design, review, analyze, evaluate, upgrade, expand, troubleshoot, support, and maintain the voice network.
  • Build and install new customer services and provision customer traffic and services.
  • Perform routine maintenance of voice network infrastructure.
  • Resolve escalated issues in collaboration with other teams.
  • Configure Ribbon Communications and AudioCodes telephony systems and SBCs.
  • Plan and implement disaster recovery strategies.
  • Monitor and respond to network troubles, outages, and events.
  • Provide knowledge transfer and training to technical team members and stakeholders.
  • Train and mentor junior team members.
  • Streamline current processes to support scale and operational efficiency.

Requirements

  • Bachelor’s degree in Telecommunications or a related field, or equivalent work experience.
  • 8+ years of experience in telecommunications.
  • Expert-level knowledge of VoIP and SIP protocols.
  • Expert-level experience with Session Border Controllers in carrier-grade environments.
  • Advanced administration and management experience with Ribbon Communications/Sonus (SBC and PSX) or AudioCodes.
  • Strong understanding of call routing principles, including quality metrics, Least Cost Routing, and Number Portability.
  • Proficiency with network sniffer technologies and capture tools such as Wireshark or Empirix.
  • Familiarity with network monitoring and management systems.
  • Command-line knowledge of UNIX/Linux operating systems.
  • Experience with trouble ticket systems such as Remedy or ServiceNow.
  • Knowledge of WebRTC, TLS, and SRTP protocols.
  • Solid understanding of IP networks and concepts including TCP/IP, subnetting, routing, VLAN, IPSEC, DNS, and DHCP.
  • Excellent communication and teamwork skills.
  • Ability to work a flexible schedule, including on-call support, nights, evenings, weekends, or a 24/7 rotation.
  • Self-starter with strong problem-solving abilities and the ability to thrive in high-pressure environments.
  • Familiarity with Microsoft Teams telephony.
  • Understanding of Ribbon Communications Application Servers.
  • Knowledge of Stir/Shaken standards.
  • Familiarity with BroadSoft (Cisco) systems.
  • UNIX/Linux administration skills.
  • Understanding of contact center environments.
  • Knowledge of call recording technologies such as SIPREC.
  • Proficiency in Ribbon Analytics.
  • Advanced knowledge of MS Office Suite.
  • Ribbon or AudioCodes accreditation.
  • Experience with Poly (HP) telephones.
  • Knowledge of Bria, Counterpath, or Alianza softphones.
  • Scripting or automation skills for repetitive processes.
  • Experience with VoIP testing tools such as Cyara, Spearline, or TestWebRTC.

Interested in this position?

Apply directly on the company website

Apply Now

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