Lead Business Consultant, Applications

5 hours, 37 minutes ago
Full-time
Senior
Operations
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960

Description

  • Develop deep expertise in NiCE Quality and Analytics applications to support implementation, optimization, and ongoing client success.
  • Lead clients from initial deployment to full adoption by demonstrating value and reinforcing confidence in data integrity.
  • Advise clients on best practices in quality management, analytics, and customer experience optimization.
  • Explore, pilot, and help apply AI features, models, and automation tools within the NiCE ecosystem.
  • Guide clients through the transition from manual processes to AI-driven analytics while ensuring model accuracy and strategic alignment.
  • Collaborate with Product, Services, and Customer Success teams to align roadmap, feedback, and value delivery strategies.
  • Empower clients through training, data literacy, and enablement sessions to build self-sufficiency.
  • Facilitate consultative solution sessions, discovery workshops, and solution design discussions with stakeholders from end users to executives.
  • Manage analytic and quality initiatives from concept to execution while balancing multiple priorities independently.

Requirements

  • 5+ years of experience in consulting, customer success, or analytics and quality management.
  • Experience in contact center operations and performance drivers.
  • Strong analytical, communication, presentation, and storytelling skills.
  • Ability to translate complex data into actionable insights.
  • Proven track record managing analytic and quality initiatives from concept to execution.
  • Experience balancing multiple projects and priorities independently.
  • Skilled in facilitating consultative solution sessions, discovery workshops, and solution design with stakeholders.
  • Familiarity with speech or text analytics and quality management platforms.
  • Experience with NICE IA (formerly Nexidia IA), Quality Central, or CXOne preferred.
  • Strong interest in AI-driven automation and predictive analytics for contact center performance.
  • Working knowledge of databases and SQL is an asset.
  • Self-driven collaborator with a strong sense of ownership and urgency.
  • Curiosity to adopt and test emerging technologies and AI tools.
  • Successful completion of a background screening process, including employment, criminal, OFAC, SS verification, and possibly credit and drug screening, where applicable.

Benefits

  • Opportunity to join a collaborative, high-impact team.
  • Chance to shape client outcomes and influence product innovation.
  • Work that drives measurable impact across industries.
  • Employment with an equal opportunity employer.

Interested in this position?

Apply directly on the company website

Apply Now

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