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Executive IT Support Specialist

1 week ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
Agile iOS
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 28

Description

  • Provide personalized, premium-level support to executives, senior leaders, and VIP users.
  • Deliver on-site, remote, and direct support during critical meetings, presentations, town halls, and executive sessions.
  • Manage and proactively maintain VIP devices, including laptops, mobile phones, conferencing equipment, peripherals, and collaboration tools.
  • Prioritize urgent VIP incidents and resolve issues quickly and effectively.
  • Track recurring issues and recommend long-term fixes to improve the VIP technology experience.
  • Represent the IT Support organization professionally across all levels of the business.
  • Build trust through clear communication, ownership, and proactive engagement.
  • Provide updates, insights, and feedback to IT leadership on user sentiment and technology challenges.
  • Deliver Tier 2 support for hardware, software, networking, collaboration tools, and workplace technologies.
  • Diagnose complex issues and coordinate with internal IT teams to ensure timely resolution.
  • Perform workstation deployments, upgrades, imaging, and configuration.
  • Support meetings, video conferencing rooms, and AV/VC equipment.
  • Maintain accurate documentation in ticketing systems and follow ITIL-aligned processes.
  • Track assigned IT assets to ensure proper lifecycle management, inventory accuracy, and compliance.
  • Contribute to continuous improvement of support processes and playbooks.

Requirements

  • 6+ years of experience in IT Support, Service Desk, or Deskside Support roles in corporate or enterprise environments.
  • 3+ years of experience directly supporting executives, board members, or other VIPs.
  • Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
  • Strong understanding of networking and network troubleshooting.
  • Experience supporting executives, management, or VIP users.
  • Expertise in Windows, Microsoft 365, Zoom, and iOS platforms.
  • Strong knowledge of Windows, Mac OS, Microsoft 365, Teams, mobile OSs, laptops, AV systems, and enterprise tools.
  • Excellent communication, patience, and customer service orientation.
  • Ability to work under pressure, manage multiple priorities, and handle sensitive information.
  • Certifications such as CompTIA A+, Network+, ITIL Foundations, or Microsoft/Apple credentials are preferred.
  • Experience supporting executive meetings, board sessions, and off-sites is preferred.
  • Background in ITSM or Agile environments focused on service improvement is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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