RemoteLeaf Logo
Log in Sign up

Director Product Management

4 hours, 32 minutes ago
United States
Full-time
Lead
Product Manager
Artificial Intelligence and Machine Learning
LLM
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 134

Description

  • Define and champion the multi-year product roadmap for Agent Copilot aligned to NICE’s AI-first platform strategy.
  • Set the product direction for real-time agent augmentation, including knowledge surfacing, next-best-action guidance, auto-summarization, live coaching, and adaptive card experiences.
  • Drive integration strategy between Copilot and adjacent platform pillars such as Cognigy orchestration, Knowledge AI, Analytics Plus, and Guardian Agents.
  • Evaluate build-vs-buy-vs-partner decisions, including potential M&A targets in the agent augmentation space.
  • Own the quarterly release plan across the 26.x train and coordinate scope, dependencies, and quality gates with R&D engineering leads.
  • Drive product reliability and customer trust, including recovery plans for escalated deployments.
  • Establish and track outcome-based success metrics such as adoption, agent performance lift, CSAT impact, and time-to-value.
  • Lead rapid iteration cycles using production telemetry, customer feedback, and competitive intelligence.
  • Partner with R&D, data science, and AI/ML teams to advance LLM-powered agent assistance.
  • Align with Professional Services, Sales, and Customer Success on implementation playbooks, deployment best practices, go-to-market strategy, and competitive positioning.

Requirements

  • 10+ years in product management, including 5+ years in a senior or director-level role at a SaaS or enterprise software company.
  • Deep domain expertise in contact center or CX technology, or adjacent enterprise AI products.
  • Experience shipping AI/ML-powered products at scale, ideally including LLMs, copilots, or intelligent assistants.
  • Strong technical fluency and comfort discussing architecture, model selection, RAG pipelines, and system integration with engineering teams.
  • Track record of leading cross-functional teams through ambiguity and delivering measurable business outcomes.
  • Excellent executive communication skills and ability to simplify complex technical narratives for senior leadership and customers.
  • Experience with agentic AI frameworks, multi-agent orchestration, or autonomous workflow products is preferred.
  • Familiarity with contact center ecosystems such as IVR, ACD, WFM, QM, and interaction analytics is preferred.
  • Prior involvement in platform product strategy, including API-first, extensibility, or ecosystem/partner plays, is preferred.
  • Experience leading product teams through rapid growth, acquisitions, or product pivots is preferred.

Benefits

  • Opportunity to lead a high-visibility AI product in a large enterprise market.
  • Work with a world-class R&D organization on a proven enterprise platform at massive scale.
  • Shape an AI-first product that impacts millions of agent interactions daily.
  • Join a company committed to redefining customer experience through agentic AI.
  • Equal opportunity employment with consideration for all qualified applicants regardless of protected characteristics.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Aspire Software

Product Manager (m/w/d)

Aspire Software 251-1K Internet Software & Services

CADIS GmbH is hiring a Product Manager to oversee one or more logistics software products, shaping their strategy, development, launch, and lifecycle as the company expands across the DACH region.

Germany Full-time Mid Level Product Manager
JIRA Trello
25 minutes ago
FutureSight

Co-Founder & CEO - AI Content Intelligence & Publishing Engine

FutureSight 11-50 Internet Software & Services

FutureSight is seeking a Co-Founder & CEO to build and lead InfluTracker, an AI-native content intelligence and publishing venture, from its early product and user traction into a scaled company.

Canada Full-time Lead AI (Artificial Intelligence) Product Manager
LLM Notion
3 hours, 59 minutes ago
JustMarkets

Product Manager (Trading Core & Infrastructure)

JustMarkets 1-10 Capital Markets

A deeply technical Product Manager will join the Trading Core team to define and drive the technology backbone for matching, liquidity, risk, and pricing across CFD and crypto markets.

Europe Full-time Lead Product Manager
4 hours, 40 minutes ago
SoFi

Senior Product Manager, Home Loans Consumer Experience

SoFi 1K-5K Capital Markets

SoFi is seeking a Senior Product Manager to lead the end-to-end digital home lending experience, shaping product strategy and optimizing the member journey across discovery, application, and completion.

United States Full-time Senior Product Manager
Agile
4 hours, 51 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers