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AI Transformation Strategist

2 hours, 57 minutes ago
United States
Full-time
Lead
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
LLM
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 109

Description

  • Advise VP and Director-level leaders on transformation priorities, approach, and execution across CX, Operations, Technology, and Digital functions.
  • Build credibility in C-suite conversations and contribute executive-level insights when required.
  • Define AI transformation roadmaps tied to measurable outcomes such as cost efficiency, service quality, and operational scale.
  • Structure ambiguous business problems into clear problem statements, workstreams, hypotheses, and recommendations.
  • Facilitate workshops, stakeholder interviews, and working sessions to align teams and drive cross-functional agreement.
  • Develop business cases, transformation roadmaps, and senior leadership materials for high-stakes program decisions.
  • Partner with Agent Product Managers and Agent Engineers to scope, build, and ship conversational AI agents.
  • Design, build, and iteratively refine conversational AI agents through deployment.
  • Drive delivery of multiple complex agent development projects with milestones, owners, dependencies, and success metrics.
  • Lead change management and cloud migration efforts, including transitions from on-premises contact center environments to NiCE CXone.

Requirements

  • 5 to 10+ years of experience in management consulting, transformation strategy, or enterprise technology advisory.
  • Proven experience engaging and influencing VP and Director-level stakeholders across CX, Operations, and Technology.
  • Demonstrated experience scoping, building, and shipping AI or conversational AI products.
  • Experience shaping AI or digital transformation programs at a senior program level, including building business cases for sponsorship and budget.
  • Strong technical fluency and comfort partnering with engineers and product managers on architecture, conversational design, and tradeoffs.
  • Deep familiarity with contact center ecosystems, including ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture.
  • Experience leading cloud migration or digital transformation programs in a CCaaS, UCaaS, or enterprise SaaS context.
  • Strong verbal and written communication skills for translating technical concepts to non-technical stakeholders.
  • Strong analytical and structured problem-solving skills, including risk identification and mitigation.
  • Experience with change management frameworks such as Prosci, ADKAR, or equivalent.
  • Bachelor's degree in Computer Science, Engineering, Mathematics, or a related technical field.
  • MBA or comparable experience at the intersection of technology and operations is a strong plus.
  • Experience at a leading strategy or transformation consulting firm, or equivalent in-house enterprise transformation experience.
  • Hands-on experience with NiCE CXone, NiCE Actimize, or comparable enterprise CCaaS/WEM platforms.
  • Working knowledge of agentic AI architectures, large language model deployment, conversational AI, NLU, and real-time guidance technologies.
  • Certification in change management (Prosci CCP), project management (PMP / PRINCE2), or cloud architecture is preferred.
  • Prior experience inside a contact center, CX operations, or digital transformation function, not solely in an advisory capacity.

Benefits

  • Opportunity to work at a global market leader with internal career growth across roles, disciplines, domains, and locations.
  • Fast-paced, collaborative, and creative work environment.
  • Chance to work on enterprise-scale AI, cloud, and digital transformation initiatives.
  • Role within a company recognized for innovation and market leadership.
  • Equal opportunity employer commitment.

Interested in this position?

Apply directly on the company website

Apply Now

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