Dutch Speaking - Content Moderation/Customer Service Agent in Malta

1 week, 3 days ago
Full-time
Entry Level
Customer and Technical Support
Next Job Abroad

Next Job Abroad

Next Job Abroad specializes in assisting individuals in finding employment opportunities abroad by providing comprehensive support throughout the job search and relocation process, including guidance on CVs, job interviews, and securing housing.

Founded 2012

Description

  • Review and moderate user-generated content to ensure compliance with community guidelines.
  • Provide customer support through chat, email, and phone to Dutch-speaking users.
  • Resolve customer inquiries and issues in a timely and effective manner.
  • Collaborate with team members to improve the customer experience.
  • Keep accurate records of moderation actions and customer interactions.
  • Provide feedback on process improvements for content moderation.
  • Stay informed about community guidelines and content moderation best practices.

Requirements

  • Fluency in Dutch and strong proficiency in English; additional languages are advantageous.
  • Previous experience in customer service or content moderation is a plus.
  • Excellent attention to detail and strong analytical skills.
  • Outstanding communication and interpersonal skills.
  • Ability to multitask effectively in a dynamic working environment.
  • Familiarity with CRM tools and content moderation software is beneficial.
  • Willingness to relocate to Malta and embrace new experiences.
  • Interest in content moderation and online safety is a strong advantage.

Benefits

  • Yearly salary of €26,000 excluding bonuses.
  • Competitive performance bonuses.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • Career growth opportunities in a renowned iGaming company.
  • International and diverse work environment.
  • Relocation package available, reviewed case by case.
  • State-of-the-art premises with relaxing break areas.

Interested in this position?

Apply directly on the company website

Apply Now

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