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ServiceNow Business Analyst - HRSD/CSM/ITOM/ITAM

4 hours, 58 minutes ago
India
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Agile Wireframing
Apply Now
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016
View All Jobs 4

Description

  • Conduct workshops and lead multiple implementations from a customer strategy standpoint.
  • Define customer needs, develop plans and proposals, and recommend process improvements for efficiency and effectiveness.
  • Own business requirements and align priorities with clients and end users.
  • Perform impact analysis on existing business processes and functions.
  • Produce functional specifications, wireframes, and mock-ups for delivery teams.
  • Partner with technical teams to conduct demos and client show-and-tells.
  • Write test scripts, including acceptance criteria.
  • Facilitate testing and UAT with client and end users.

Requirements

  • 6+ years of experience working in a business-related position.
  • Strong knowledge of business process architecture principles for cloud-based platforms.
  • Knowledge and exposure to the ServiceNow platform preferred.
  • Strong written and verbal communication skills.
  • Ability to assess and mitigate risk.
  • Effective facilitation, coaching, and mentoring skills with the ability to motivate a team.
  • Strong problem-solving skills and the ability to simplify complex situations.
  • Strong relationship management skills across all levels.
  • Comfort working in a matrixed organization and in ambiguity and change.
  • A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience.
  • Willingness and ability to continue education within the ServiceNow platform.
  • Ability to complete ServiceNow competency certifications and module accreditations.
  • ServiceNow CSA and CIS certifications preferred.

Benefits

  • Official ServiceNow training and support to earn multiple certifications.
  • Commitment to a diverse and inclusive workplace.
  • Equal opportunity and affirmative action employer status.
  • Accommodation support for individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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