SMB Onboarding Manager

1 month, 1 week ago
Full-time
Junior
Customer and Technical Support
Connecteam

Connecteam

Connecteam is the world's #1 employee app that revolutionizes how companies manage their deskless employees with a comprehensive all-in-one solution for communication, operation, engagement, and training.

Diversified Telecommunication Services
251-1K
$158M raised

Description

  • Manage the end-to-end onboarding process for SMB customers from kickoff call to activation.
  • Deliver tailored training sessions to help clients configure and implement the platform for their business needs.
  • Guide customers toward quick wins that demonstrate value and increase product adoption.
  • Help customers establish strong usage habits that support retention and satisfaction.
  • Identify at-risk customers early and create proactive strategies to reduce churn.

Requirements

  • 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles (must have).
  • Experience working with SMB clients is a strong advantage.
  • Strong presentation and training skills.
  • Ability to quickly learn and explain software solutions.
  • High level of organization and ability to manage multiple onboarding projects simultaneously.
  • Ability to thrive in a dynamic, fast-paced startup environment.
  • Team-oriented mindset with a positive attitude, empathy, and high energy.
  • Applicants must be based in Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, or Georgia.

Benefits

  • Salary range of $70K-$90K.
  • Remote work (#LI-Remote).
  • Ongoing training and development with a focus on employee growth.
  • Supportive, caring, and collaborative team culture.
  • Weekly happy hours and holiday parties.

Interested in this position?

Apply directly on the company website

Apply Now

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