System Support Specialist, Tier 2

4 hours, 6 minutes ago
Full-time
Mid Level
DevOps and Infrastructure
New Era Technology US

New Era Technology US

New Era Technology US delivers comprehensive technology solutions that enable secure connections among people, places, and information, helping clients enhance productivity and innovation in a rapidly evolving digital landscape.

IT Services
1K-5K

Description

  • Provide consulting, on-site or remote troubleshooting, and support for client network technologies.
  • Deliver installation, integration, and migration services for customer environments.
  • Manage customer tickets and projects while prioritizing work effectively.
  • Troubleshoot and resolve network, server, desktop, VM, and client/server issues, escalating when appropriate.
  • Maintain high-quality ticket updates, documentation, and customer environment records.
  • Communicate with customers by phone, video, and email in a professional manner.
  • Participate in process improvement initiatives.
  • Support hardware and firmware upgrades, including patching and planning/execution tasks.
  • Work occasional on-site visits to nearby customers and participate in an on-call rotation.

Requirements

  • 3-5 years of experience as a Systems Engineer.
  • Ability to troubleshoot and configure VMware, O365, backups, desktops, Windows, and client/server systems across multiple operating systems.
  • Proven experience with Microsoft, Mac, and virtual services.
  • Working technical knowledge of current network hardware, protocols, and internet standards.
  • Strong background with ticketing systems and work tracking.
  • 2+ years in a customer-facing role, with MSP experience preferred.
  • 2+ years working with SaaS products.
  • Microsoft certifications preferred.
  • Experience with Intune, ConnectWise, Automate, or N-able is a bonus.
  • Virtualization certification or experience with Azure, VMware, and AWS is a plus.

Benefits

  • Full benefits package.
  • Medical, dental, and vision coverage.
  • 401(k) match.
  • 28 PTO days including company holidays.
  • Competitive pay range of $35-$40 USD per hour.

Interested in this position?

Apply directly on the company website

Apply Now

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