PRINCIPAL SOLUTION CONSULTANT (PRE-SALES) | USA - Remote

7 hours, 39 minutes ago
Full-time
Lead
Customer and Technical Support
Neuron7.ai

Neuron7.ai

Neuron7.ai revolutionizes customer and field service with AI and NLP, providing fast and accurate resolutions for complex service issues, empowering service teams with AI-generated insights at scale.

Internet Software & Services
11-50
Founded 2020
$14M raised

Description

  • Lead discovery sessions to assess prospects’ contact center and field service workflows, data, and operational pain points.
  • Connect technical service challenges to financial impact and develop business cases with the sales team.
  • Configure and deliver persona-based product demonstrations tailored to customer use cases and business outcomes.
  • Explain how Neuron7 integrates with CRM and field service ecosystems, including Salesforce, ServiceNow, and Microsoft Dynamics.
  • Define POC success criteria, manage POC scope, and partner with customer SMEs to validate AI predictions and gather feedback.
  • Build ROI models quantifying improvements in first-time fix rate, truck rolls, and average handling time.
  • Own technical validation by responding to RFPs, RFIs, and information-security questionnaires.
  • Provide market feedback to the Product team and advocate for capabilities needed to support future sales.

Requirements

  • Current authorization to work full-time in the United States.
  • 5+ years of solution consulting or sales engineering experience at SaaS product companies.
  • Enterprise selling experience and ability to navigate complex, multi-stakeholder sales cycles.
  • Deep functional knowledge of contact center and field service use cases, including triage, dispatch, parts management, and break-fix workflows.
  • Functional knowledge of ServiceNow, Salesforce Service Cloud/FSM, Microsoft Dynamics, or Oracle CX.
  • Ability to understand data structures and discuss APIs, data ingestion, and cloud security with IT stakeholders.
  • Exceptional presentation skills for executive audiences and service-management stakeholders.
  • Experience serving manufacturing, medical device, or high-tech customers is highly preferred.
  • Understanding of industry pressures such as FDA regulations or SLA penalties is preferred.
  • Ability to work remotely and travel up to 30% for customer meetings, San Jose office training, and industry conferences.

Benefits

  • 100% remote work arrangement.
  • Up to 30% travel for customer meetings, presentations, office training, and industry conferences.
  • Equal employment opportunity in a diverse and inclusive workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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