Tier 2 Technical Support Specialist (HealthTech / EHR Systems)

3 weeks, 2 days ago
Full-time
Junior
Customer and Technical Support
NeoWork

NeoWork

NeoWork provides offshoring, nearshoring, and outsourcing solutions to help businesses hire top global talent and enhance their operational capabilities across various fields, including software engineering, data science, and support services.

Professional Services
51-250
Founded 2017

Description

  • Provide Tier 2 technical support for issues escalated from Tier 1 support teams.
  • Troubleshoot complex issues related to EHR/EMR platforms, integrations, and user workflows.
  • Investigate system errors, configuration problems, and data inconsistencies within healthcare systems.
  • Work closely with product, engineering, and implementation teams to resolve technical issues.
  • Document troubleshooting steps, solutions, and knowledge base updates.
  • Help customers understand system functionality and resolve technical concerns.

Requirements

  • Experience supporting EHR/EMR systems in a technical support, implementation, or healthcare IT role.
  • Familiarity with at least one major healthcare platform such as Epic, Cerner, Oracle Health, Athenahealth, eClinicalWorks, NextGen Healthcare, Meditech, Allscripts, or Veradigm, or similar.
  • Strong troubleshooting and analytical skills.
  • Ability to understand and navigate complex healthcare software platforms.
  • Excellent written and verbal English communication skills (B2–C1 level).
  • Comfortable explaining technical issues to both technical and non-technical users.
  • Experience working with support ticketing systems and documentation tools.

Benefits

  • Health insurance for contractors.
  • Holiday extra pay.
  • 100% home-based position.
  • Standard US business hours with some schedule flexibility depending on client needs.
  • Mental health days to support employee well-being.
  • Performance-based incentives in addition to base salary.
  • Annual review and appraisal process.
  • Opportunities for professional growth and advancement within the company.

Interested in this position?

Apply directly on the company website

Apply Now

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