Supv, Patient Success

3 hours, 18 minutes ago
Full-time
Senior
Customer and Technical Support
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Supervise a team of Patient Success Specialists.
  • Provide daily supervision across all department sub-teams.
  • Support hiring, discipline, and performance evaluation decisions.
  • Monitor team performance against KPIs and metrics.
  • Review and QA inbound and outbound calls, emails, and faxes, and provide feedback.
  • Coordinate coverage for employee vacation and sick calls and provide backup scheduling support.
  • Deliver onboarding orientation and ongoing training for direct reports.
  • Serve as the first point of escalation for patient concerns and complaints.
  • Liaise with internal departments to support communication and accuracy.
  • Oversee the billing workflow from insurance verification through final collection.
  • Monitor adherence to policies and procedures through auditing and productivity review.
  • Complete required projects and reports on daily, weekly, or monthly timelines.

Requirements

  • Bachelor’s degree or equivalent in Healthcare, Marketing, Business, or a related field.
  • 5+ years of healthcare experience.
  • Experience with insurance claims submission and management software; Xifin, AMD, and LIMS experience is a plus.
  • Strong knowledge of healthcare reimbursement, including government and private payers, coverage, coding, payment, and billing practices.
  • Ability to use analytics to analyze payments and diagnose issues.
  • Strong verbal and written communication skills.
  • Strong computer skills, including Microsoft Office Word and Excel.
  • At least 2 years of directly related, progressively responsible experience.
  • Knowledge of payer eligibility and benefits.
  • Ability to work with PHI and complete HIPAA/PHI, compliance, and security training within the first 30 days.
  • Ability to work outside regular hours, including evenings and weekends, as needed.

Benefits

  • Remote USA position.
  • Pay range of $67,000 to $83,700 USD.
  • Comprehensive medical, dental, vision, life, and disability coverage for eligible employees and dependents.
  • Free testing for employees and immediate family members, plus fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits.
  • Generous employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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