Pathology Support Coordinator

52 minutes ago
Full-time
Junior
Customer and Technical Support
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Review tissue cases for request accuracy, complete data entry, and escalate cases to physician assistants when needed.
  • Support other Patient Service Coordinators by resolving case issues and providing feedback on work quality.
  • Place notes and holds on cases involving non-conforming samples, discrepancies, or missing information.
  • Communicate with internal departments through professional emails and faxes regarding escalations and case updates.
  • Call pathology laboratories to confirm specimen details, accession numbers, locations, fax numbers, and addresses.
  • Attend interdepartmental meetings and provide feedback on processes and workflows.
  • Monitor errors and performance metrics across tissue cases.
  • Handle protected health information in paper and electronic systems in accordance with privacy and security requirements.
  • Complete HIPAA, privacy, compliance, security, and ongoing Natera training.
  • Perform other assigned duties.

Requirements

  • High school diploma or equivalent.
  • 2+ years of medical industry-related experience.
  • Previous computer experience.
  • Previous data entry experience.
  • Training and proficiency across all product types and accessioning processes.
  • Strong understanding of accessioning procedures and SOPs.
  • Ability to handle most escalations, discrepancies, and case holds.
  • Typing speed of at least 45 words per minute with high accuracy.
  • Excellent written and verbal communication skills.
  • Strong critical thinking, judgment, accuracy, attention to detail, and teamwork skills.

Benefits

  • Comprehensive medical, dental, vision, life, and disability insurance for eligible employees and dependents.
  • Free testing for employees and immediate family members.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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