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Mobile Phlebotomy Associate

3 hours, 58 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
HIPAA
Apply Now
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004
View All Jobs 30

Description

  • Obtain missing information required to process submitted test samples, including requested tests.
  • Communicate test status to customers according to established protocols.
  • Schedule mobile phlebotomy appointments and place and track kit and supply orders.
  • Respond to inquiries and complaints regarding missing or delayed appointments and related issues.
  • Evaluate customer information and resolve, direct, or escalate requests as appropriate.
  • Perform customer verifications and manage customer accounts.
  • Document customer interactions, communications, actions, and follow-ups.
  • Maintain familiarity with Natera genetic tests and required sample types.
  • Mentor and train new employees as assigned.
  • Handle protected health information in compliance with HIPAA and Natera policies, and maintain required training.

Requirements

  • High school diploma or equivalent required.
  • Two- or four-year undergraduate degree or certification preferred.
  • At least 2 years of customer service experience.
  • Experience providing customer support by phone and in writing.
  • Knowledge of customer service principles, administrative procedures, and protocols.
  • Ability to analyze, resolve, or escalate customer questions within established protocols.
  • Intermediate proficiency with Microsoft Office and Google Workspace applications.
  • Strong attention to detail, organization, professionalism, and adaptability.
  • Multilingual skills strongly preferred.
  • Ability to use a computer keyboard, communicate by telephone, and read printed materials; occasional evening or weekend work may be required.

Benefits

  • Hourly rate starting at $21.50.
  • Monday–Friday schedule, 10:00 a.m.–7:00 p.m. CST.
  • Medical, dental, vision, life, and disability insurance for eligible employees and dependents.
  • Free testing for employees and immediate family members, plus fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) and commuter benefits.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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