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Customer Experience Associate

3 weeks, 5 days ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
NABIS

NABIS

Nabis is the #1 licensed cannabis wholesaling platform in California, offering a one-stop shop for cannabis wholesale with the largest portfolio of brands, lightning-fast services, and cutting-edge technology to support strategic scaling.

Distributors
51-250
Founded 2018
$44M raised
View All Jobs 14

Description

  • Provide white-glove support to internal and external Nabis partners, including brands and retailers.
  • Support customer experience managers with ad hoc projects.
  • Assist Operations Managers with general operational support.
  • Handle inbound and outbound calls, emails, and chats.
  • Maintain response times, missed call rates, and other KPIs at or above team average.
  • Monitor communications to keep other departments informed and responsive.
  • Collaborate with internal and external stakeholders to address partner needs and drive solutions.
  • Identify issues and escalate them through the appropriate channels.

Requirements

  • Associate degree or 2 years of relevant work or customer service experience.
  • Ability to work occasional evening and weekend shifts.
  • Basic math skills.
  • Strong, timely communication across phone, Zendesk, and Slack with correct grammar, spelling, and tone.
  • High level of patience and empathy for partners.
  • Ability to communicate between departments with humility and understanding.
  • Experience with de-escalation and client retention.
  • Basic knowledge of payments and collections, including cash-on-delivery (COD) processes and invoice reconciliation.
  • Ability to multitask and manage more than one project at a time.
  • California cannabis industry experience is a plus; familiarity with Department of Cannabis Control (DCC) regulations is a strong advantage.
  • Bilingual Spanish and English is a plus.

Benefits

  • Competitive pay of $19–$23 per hour, paid weekly.
  • Medical, dental, and vision coverage for all full-time employees.
  • Opportunity to work at a fast-growing cannabis startup.
  • Fun and energetic team culture with collaborative coworkers.

Interested in this position?

Apply directly on the company website

Apply Now

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