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German Speaking Command and Control Center Agent (7/24)

18 hours, 47 minutes ago
Hungary
Full-time
Junior
Customer Support
Customer and Technical Support
SAP
Apply Now
MPS

MPS

MPS specializes in the comprehensive outsourcing of recruitment processes, alongside providing IT consulting and software engineering services.

Professional Services
1-10
Founded 2000
View All Jobs 9

Description

  • Process incoming service requests and incidents against SLA targets via email.
  • Create ad hoc reports and distribute tickets within the Service Desk team.
  • Manage the backlog, including long-running tickets, and handle escalations.
  • Monitor events in a 24/7 support environment.
  • Coordinate IT onboarding and offboarding tickets and ensure required technical and process trainings for new joiners.
  • Administer hardware assets and maintain accurate ticket and support documentation in the service management system.
  • Create, update, and close tickets while documenting support interactions, SOPs, FAQs, and troubleshooting guides.
  • Work closely with other IT teams to resolve service requests efficiently.
  • Handle basic L1 SAP tasks.
  • Perform ad hoc administrative duties.

Requirements

  • Completed training as an IT specialist or relevant professional experience.
  • High service and customer orientation.
  • Good German and English language skills.
  • Good knowledge of current PC architectures and hardware technologies.
  • Quality-focused and solution-oriented working style.
  • Ability to work in a team with strong communication skills and resilience.
  • ITSM process skills are preferred.
  • Experience with ServiceNow is preferred.
  • Solid SAP knowledge is preferred.

Benefits

  • An important and challenging role with high visibility.
  • Strong development and career opportunities in a growing company.
  • Insight into the defense and automotive industry.
  • Access to a broad network of over 40,000 colleagues worldwide.
  • Professional trainings and events.
  • International and flexible work environment.
  • Official office in Budapest with up to 100% remote work.

Interested in this position?

Apply directly on the company website

Apply Now

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