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Customer Solutions Specialist (French / Dutch + English)

18 hours, 52 minutes ago
Hungary
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
MPS

MPS

MPS specializes in the comprehensive outsourcing of recruitment processes, alongside providing IT consulting and software engineering services.

Professional Services
1-10
Founded 2000
View All Jobs 9

Description

  • Support customers with product-, service-, and solution-related inquiries.
  • Provide clear, accurate, and timely responses through digital and transactional channels.
  • Troubleshoot customer issues and escalate complex cases when needed.
  • Proactively follow up on open cases and drive them to resolution.
  • Support customers and internal teams with administrative and billing-related activities.
  • Work closely with global stakeholders and internal support teams.
  • Maintain proper documentation and case tracking.
  • Contribute to a positive customer experience and consistent service quality.
  • Ensure compliance with data privacy and security policies.

Requirements

  • Fluent English at C1 level.
  • French or Dutch at C1 level.
  • Strong customer-centric mindset and communication skills.
  • Structured, solution-oriented way of working.
  • Comfort using Microsoft Office and CRM systems; experience is a plus.
  • Strong attention to detail and follow-up skills.
  • Ability to work independently and as part of a team.
  • High school diploma; college-level education preferred.
  • Previous experience in Customer Solutions, Customer Service, BPO, or Support roles is an advantage.

Benefits

  • Fully remote work setup.
  • Full-time, stable position.
  • Paid training on systems, tools, and brand-specific knowledge.
  • Competitive salary.
  • Cafeteria benefit package.
  • Friendly, inclusive team environment with regular engagement activities.
  • Opportunity to work with global tech brands.
  • Internal development and long-term career opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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