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Quality Analyst, Trust & Safety Ops (Bangalore)

1 hour, 43 minutes ago
India
Full-time
Mid Level
QA Engineer
Quality Assurance and Testing
Apply Now
MoonPay

MoonPay

MoonPay is a specialist provider and operator of multiple, alternative digital payment technologies and infrastructure. They offer a total solution for payment requirements, including card issuing, program management, and pay2card services. MoonPay is ...

Diversified Financial Services
251-1K
Founded 2018
$1050M raised
View All Jobs 11

Description

  • Perform quality reviews of manual fraud decisions and chargeback/dispute handling to ensure accuracy and consistency.
  • Audit analyst decisions against internal policies, risk frameworks, and card network rules such as Visa, Mastercard, and PayPal.
  • Identify trends in errors, inconsistencies, and edge cases across fraud and disputes workflows.
  • Produce QA reports and insights that highlight performance gaps and improvement opportunities.
  • Partner with Fraud Investigations, CX, and Payments teams to drive process improvements.
  • Support calibration sessions and help define QA standards, playbooks, and scoring frameworks.
  • Review work to ensure decisions align with external regulations and operational requirements.
  • Contribute to improving fraud loss, chargeback performance, and customer experience through better quality controls.

Requirements

  • 1+ years of experience in a Quality Analyst role within fraud or chargebacks/disputes operations.
  • 3+ years of experience in fraud operations or chargebacks/disputes in fintech, payments, or high-risk environments.
  • Strong understanding of fraud risk signals, transaction analysis, and decision-making frameworks.
  • Solid knowledge of the chargeback lifecycle, Visa/Mastercard reason codes, and dispute handling principles.
  • High attention to detail with the ability to identify inconsistencies and edge cases.
  • Strong analytical mindset with experience interpreting data and identifying trends.
  • Ability to provide structured feedback and drive improvements in operational processes.
  • Experience working across both fraud and disputes workflows.
  • Experience working in crypto or strong personal interest in the space.
  • Exposure to fraud tooling, rule tuning, or decision engines is preferred.
  • Experience with Unit21 case management solution is preferred.

Benefits

  • Competitive salary package.
  • Equity package with ownership for all employees.
  • Pay-for-performance equity bonus.
  • Unlimited holidays.
  • Hybrid working schedule with the option to work fully remotely or from a Moonbase.
  • Private healthcare benefits.
  • Enhanced parental leave.
  • Annual training budget.
  • Home office setup allowance.
  • Remote working allowance for utilities.
  • Monthly product budget and zero-fee crypto transactions.
  • Employee referral programme with a 10K USDC referral reward.
  • Regular remote company offsites and in-person hackathons.

Interested in this position?

Apply directly on the company website

Apply Now

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