Senior Lead - Operational Performance & Excellence

5 hours, 39 minutes ago
Full-time
Lead
Business Intelligence
Monzo

Monzo

Monzo is a digital retail bank and fintech company that provides smart banking solutions through its smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools to help user...

Banks
1K-5K
Founded 2015
$1100M raised

Description

  • Define outcome-led performance standards and tiers for operational teams.
  • Analyse operational data to identify bottlenecks, inefficiencies, and high-impact improvements.
  • Develop measurement frameworks that support transparent, day-to-day decision-making.
  • Partner with People, Communications, Data, Technology, and Operations teams to align expectations and standards.
  • Design coaching and training programmes with learning partners to improve performance.
  • Use performance data to identify skill gaps and inform workforce planning.
  • Develop AI-enabled tools and predictive analytics to make performance insights more accessible and actionable.
  • Act as the trusted owner of operational performance standards while balancing global consistency with domain needs.
  • Translate complex analysis into clear business outcomes and influence senior stakeholders.

Requirements

  • Experience in operational excellence, business intelligence, or performance management within a high-growth, technology-focused business.
  • Experience working with operational teams or functions.
  • Strong analytical skills and experience working with complex data.
  • Ability to partner effectively with Data teams; SQL analysis experience is desirable.
  • Genuine interest in AI and advanced analytics for improving business performance.
  • Strong relationship-building and cross-functional collaboration skills.
  • Ability to work independently in ambiguous environments as a senior contributor.
  • Confidence constructively challenging senior stakeholders.
  • Continuous-improvement mindset and experience solving complex structural problems.
  • Experience building scalable performance frameworks and standards.

Benefits

  • £90,400–£114,250 salary plus equity and additional benefits.
  • UK-remote working arrangement.
  • £1,000 annual learning budget for books, courses, and conferences.
  • MacBook and additional support for a home-office setup.
  • Flexible interview and hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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